If you're having trouble accessing your conflicting account, make sure that you're entering the password associated with your conflicting account, not your Google Account through your work, school, or other group.
If you don't remember your password, go to the first step of the account recovery process. On this page, what you enter into the email field depends on whether or not you have already chosen a new email address to use with your conflicting account:
- If you haven't yet chosen a new email address with which to associate your conflicting account, you can enter the temporary account name. The temporary account name is formatted as
username%my-domain.com@gtempaccount.com, with "%" replacing the original "@" sign in your email address, and with a "@gtempaccount.com" at the end. On the next screen, select Email to ******@g***********.com. A link will then be sent to the email address of your Google Account through your work, school, or other group, allowing you to reset your conflicting account password. - If you've already chosen a new email address to use with your conflicting account, enter the new email address you used when you reset your conflicting account. A link will be sent to your new email address to reset the password.
If you're still having trouble signing in, it could be because of the following reasons:
- Incorrect URL: You might be trying to sign in to your conflicting account using personalized Google Workspace specific URL (e.g.
https://mail.google.com/a/domain.com). To access your account, sign in at the Accounts homepage and then select the product you wish to use. - Incomplete or incorrect email: When signing in, make sure you enter your entire email address, such as
username@example.com. - Signing in to two accounts in one browser: If you've already signed in to your work or school account in your browser, you won't be able to sign in to an additional Google Account in the same browser without taking special action. For specific products, you can enable the multiple sign-in setting to sign into additional accounts.