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We've gotten reports about some users being signed out of their accounts unexpectedly. We're investigating, but not to worry: there is no indication that this is connected to any phishing or account security threats. Please try to sign-in again at and if you cannot remember your password, please use this link to recover your password. If you use 2-Step Verification, there may have been a delay in receiving your SMS code. Please try again or use backup codes.

Using multiple accounts simultaneously

After the Google Apps transition, you'll find that you can't sign into another Google Account in the same browser while you’re signed in to your Google Apps account. Here's why:

  • Google uses cookies to keep you signed in to your account.
  • The Google sign-in cookie only lets you sign in with one account at a time.
  • In the past, Google Apps accounts were cookied separately from Google Accounts, so you could sign in to both your Google Account and your Google Apps account in the same web browser.
  • Your Google Apps account has undergone a transition, and now functions more like a full Google Account. Your account uses the standard Google sign-in cookie, allowing you to sign in to only one account at a time.

Learn more about multiple sign-in.


Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

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