How a conflicting account is created

A Google Account may be created using any standard email address that can receive mail. Because of this, you may have used your Google Workspace email address to create a conflicting account. A conflicting account is a personal Google Account that was created using the email address of a Google Workspace account. For this reason, any Google Workspace user could have two accounts with the same email address.

Here's a common scenario

1. Jane decides to go to www.google.com/photos and creates a Google Account with her corporate email address '[e-mail].'
2. Jane's company, Altostrat, upgrades to Google Workspace -- which means each employee's email address is now that employee's username for a corporate Google Account.
3. Jane now has two Google Accounts -- one Google Workspace account, and one Google Account, that share the same primary email address, but are completely unrelated.