Search
Clear search
Close search
Google apps
Main menu

We've gotten reports about some users being signed out of their accounts unexpectedly. We're investigating, but not to worry: there is no indication that this is connected to any phishing or account security threats. Please try to sign-in again at accounts.google.com and if you cannot remember your password, please use this link to recover your password. If you use 2-Step Verification, there may have been a delay in receiving your SMS code. Please try again or use backup codes.

How a conflicting account is created

A Google Account may be created using any standard email address that can receive mail. Because of this, you may have used your Google Apps email address to create a conflicting account. A conflicting account is a personal Google Account that was created using the email address of a Google Apps account. For this reason, any Google Apps user could have two accounts with the same email address.

Here's a common scenario

  1. Jane decides to go to www.google.com/photos and creates a Google Account with her corporate email address 'Jane@altostrat.com.'
  2. Jane's company, Altostrat, upgrades to Google Apps -- which means each employee's email address is now that employee's username for a corporate Google Account.
  3. Jane now has two Google Accounts -- one Google Apps account, and one Google Account, that share the same primary email address, but are completely unrelated.

    The most common reason that you may have a conflicting account is that you used Google Reader, Google Voice, or Picasa Web Albums with your @my-domain.com email.

hc_author_ashley

Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

Was this article helpful?
How can we improve it?
Watch video tutorials

To get the latest tips, tricks, and how-to's, subscribe to our YouTube Channel.