How a conflicting account is created

A Google Account may be created using any standard email address that can receive mail. Because of this, you may have used your Google Apps email address to create a conflicting account. A conflicting account is a personal Google Account that was created using the email address of a Google Apps account. For this reason, any Google Apps user could have two accounts with the same email address.

Here's a common scenario

  1. Jane decides to go to www.google.com/reader and creates a Google Account with her corporate email address 'Jane@altostrat.com.'
  2. Jane's company, Altostrat, upgrades to Google Apps -- which means each employee's email address is now that employee's username for a corporate Google Account.
  3. Jane now has two Google Accounts -- one Google Apps account, and one Google Account, that share the same primary email address, but are completely unrelated.
    1. The most common reason that you may have a conflicting account is that you used Google Reader, Google Voice, or Picasa Web Albums with your @my-domain.com email.

hc_author_ashley

Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

Was this article helpful?
Watch video tutorials

To get the latest tips, tricks, and how-to's, subscribe to our YouTube Channel.