Why was my account disabled?
It appears that you may not be old enough to manage a Google Account on your own.
What happens after my account is disabled?
If you're not old enough to manage your own Google Account, your account will be deleted after 30 days. If you're old enough to manage your own Google Account, we have a grace period during which you may use one of the methods described below to confirm your correct birthday before the account is deleted. Accounts are inaccessible during the grace period. This is necessary to enforce our policies.
What can I do to re-enable my Google Account?
You can re-enable your account by following our instructions to confirm that you are old enough to manage your own Google Account. You will see these instructions when you attempt to sign back in to your account through any Google sign-in page. If you use an account through your work, school, or other group, open your Google Account to re-enable it. We currently offer two ways to confirm your age:
- Uploading an electronic copy of your current, government-issued ID showing your date of birth, or
- You may also have the option of placing a temporary authorization on a credit card to ensure it’s valid.
- In most cases, temporary authorizations are removed from your account within 48 hours. If you’re under 18, your parent or guardian will have to place the authorization on your behalf.
Note: If your authorization does not go through, check to see if you’re using an invalid card or have provided incorrect information.
Download data from a disabled account
If you’re waiting for your account to be re-enabled or you can’t re-enable your account, you may be able to download and save account data from some Google Services.
To try downloading your data, sign in to your account as you normally do. Then, you may have the option to download your data.
Why is Google asking me for a credit card or a copy of my government issued ID? How will this information be used?
We ask for authorization using a valid credit card or for a copy of a government issued ID in order to verify your age. We only use this information to confirm your date of birth and to restore your account. If you choose the option to provide a copy of your government ID, we will destroy the copy of your government ID after we validate your date of birth.
If you choose the option of a credit card authorization, we will confirm that the credit card is valid. We will retain this data as necessary to meet regulatory requirements for a credit card transaction, after which it will be deleted.
How do I check on the status of my request?
You can open your Google Account and try to sign in. If your account hasn’t been unlocked, you’ll see the age verification process page, which will show the current status of previous requests.
Note: If you choose to confirm your age via credit card, wait 15 minutes after your correction attempt and go to your Google Account to see if your submission has been processed.
How long will it take for Google to re-enable my account?
If you use a credit card to verify your age, your account may be unlocked within minutes. Most requests are reviewed within one business day.