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We've gotten reports about some users being signed out of their accounts unexpectedly. We're investigating, but not to worry: there is no indication that this is connected to any phishing or account security threats. Please try to sign-in again at accounts.google.com and if you cannot remember your password, please use this link to recover your password. If you use 2-Step Verification, there may have been a delay in receiving your SMS code. Please try again or use backup codes.

Sign in with your backup phone

If you're having trouble signing in with your primary phone, you can always have a verification code sent to your backup phone:

  1. Go to the sign-in page of the Google service you want to use (for example, Gmail).
  2. Enter your username and password.
  3. Click Try another way to sign in.
  4. Select an option for getting a verification code.
  5. Enter the code you were sent and click Done. If you don't get a code, you can sign in with your backup codes or select Ask Google for help getting back into your account.
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Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

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