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5. Manage call settings

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You can change where you get calls on your Voice number, update your notification settings, search your call history, and more.
 

5.1 Change where you get calls

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Changing where you get calls doesn't remove a linked number from your account.

  1. Go to Google Voice.
  2. In the top right, click Settings Settings.
  3. On the left, click Calls.
  4. Under "Incoming calls," change where you get calls:
    • Change which devices get calls: Under “My devices,” turn off devices you don't want to get calls on.
    • Change which linked numbers get forwarded calls: Under “Call forwarding," turn off any number you don’t want to forward calls to.

5.2 Change notifications

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When you get a new text or voicemail message, or you miss a call, you can get a notification in Chrome Browser, or by email.

Transcripts of text or voicemail messages are also sent to your email.

Turn email notifications on or off:

  1. On your computer, go to voice.google.com.
  2. At the top right, click Settings "".
  3. On the left, click Calls.
  4. Turn Get email alerts for missed calls On "".

Set if you get email alerts for missed calls


Get notifications in Chrome Browser:

  1. On your computer, go to voice.google.com.
  2. At the top, you'll see a box that says "voice.google.com wants to: Show notifications."
  3. Click Allow.

For more information, see Turn notifications on or off.


Turn message transcripts to email on or off:

  1. Open Voice.

  2. At the top right, click Settings Settings.

  3. Under Messages or Voicemail, turn on or off the email forwarding option.


Allow Voice to show notifications

Note: Message forwarding to linked numbers will stop working on July 20, 2021. For more information, see Forward text messages or voicemail

5.3 Change audio settings

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On your computer, you can select the microphone and speakers that you want to use. You can make changes before or during a call.

  1. Open Voice.
  2. At the top right, click Audio settings "".
  3. Under Microphone, Ringing, or Speakers, click the Down arrow "" and choose a device.
  4. (Optional) To test your microphone, start talking. No audio "" changes to Audio "" when the microphone detects talking. 
  5. (Optional) To test your ring or speakers, click Test. You should hear a ringing sound.

Select Audio settings to adjust microphone and speakers

5.4 Search your history

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You can search your call, text, or voicemail history to find items from specific people, on a certain date, or in a specific folder.

  1. Open Voice or the Google Voice app " ".
  2. In the search box, enter a search term.
  3. (Optional) To narrow your search, add any of the following search operators:

Search Google Voice

Search operator Description Example

from:

Add someone's name or phone number to find the calls or messages from them.

from:theresa smith

Finds all calls and text messages from Theresa Smith.

to:

Add someone's name or phone number to find the calls or messages you sent them.

to:555-555-5555

Finds all calls and text messages to the number 555-555-5555.

with:

Add someone's name or phone number to find the calls or messages you sent or received.

with:theresa

Finds all calls and text messages to or from Theresa.

num:

Add someone's phone number to find the calls or messages you sent or received.

num:555-555-5555

Finds all calls and text messages to or from the number 555-555-5555.

message:

Find text or voicemail messages that contain a keyword you specify.

message:seattle to:555-555-5555

Finds all text or voicemail messages to the number 555-555-5555 mentioning Seattle.

before:YYYY-MM-DD

Find calls or messages sent or received before a specific date.

before:2015-11-6

Finds all calls and text messages sent or received before November 6, 2015.

after:YYYY-MM-DD

Find calls or messages sent or received after a specific date.

after:2015-11-6

Finds all calls and text messages sent or received after November 6, 2015.

in:inbox

Find calls or messages in your inbox.

in:inbox from:mike

Finds all calls and text messages from Mike in your inbox.

in:sms

Find text messages.

in:sms from:mike

Finds all text messages from Mike.

in:voicemail

Find voicemail messages.

in:voicemail from:mike

Finds all voicemail messages from Mike.

in:unread

Finds calls or messages that are new or unread.

in:unread from:mike

Finds all new or unread calls and messages from Mike.

in:trash

Finds calls and messages in your trash.

in:trash from:mike

Finds all deleted calls and text or voicemail messages from Mike.

5.5 Block unwanted calls

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You can stop people from contacting you in Voice.

Important: If you feel that you're in danger, contact your local police or emergency services.

When you block a phone number in Voice:

  • Existing calls and text messages from the number are marked Blocked "".
  • When the number calls you, the caller hears a Number not in service message.
  • When the number texts you, you don't get the text message.

You can also choose to automatically block spam. Any call from a number that Google knows is spam is blocked, and all calls and messages from the number are automatically moved to Spam in Voice.

Block a number:

  1. On your computer, go to voice.google.com.
  2. Open the tab for Messages Messages tab, Calls Calls tab, or Voicemail Voicemail tab.
  3. Open the text message, call, or voicemail.
  4. Click More "" and then Block number.
  5. Click Block to confirm.
  6. (Optional) To unblock a number, click Unblock number.


Block spam automatically:

  1. Go to Google Voice.
  2. In the top right, click Settings "".
  3. On the left, click Security.
  4. Turn on Filter spam.


Unblock a number incorrectly marked as spam:

  1. Go to Google Voice.
  2. In the top left, click the tab for Spam .
  3. Open the message, call, or voicemail.
  4. Click More options "" and then Unmark as spam.

Block number or mark as spam

 


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