Automate responses to common messages



Tired of typing the same reply each time someone sends you an email with a common question?

Compose your reply once and save it with templates n Gmail. Then, set up a filter with information that includes keywords or subjects.

You can then use Gmail to automatically respond to messages that fit your criteria with your saved response.


  • Automate answers to customer questions about store hours, locations, and other general information.
  • If you receive a technical support email, Gmail can automatically forward it to the right person and send the customer a confirmation message.

Automate email replies""

  1. Open Gmail.
  2. In the search box at the top, click the Down arrow "".
  3. Enter your search criteria. If you want to check that your search worked correctly, see what emails show up by clicking Search.
  4. At the bottom of the search window, click Create filter.
  5. Choose what you’d like the filter to do.
  6. Click Create filter.
Was this helpful?
How can we improve it?