Automate responses to common messages

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Tips

Tired of typing the same reply each time someone sends you an email with a common question?

Compose your reply once and save it with canned responses. Then, set up a filter with information that includes keywords or subjects.

You can then use Gmail to automatically respond to messages that fit your criteria with your saved response.

Examples

  • Automate answers to customer questions about store hours, locations, and other general information.
  • If you receive a technical support email, Gmail can automatically forward it to the right person and send the customer a confirmation message.

Automate email replies" "

  1. In the search box at the top, click the Down arrow .
  2. Enter your search criteria.
  3. At the bottom of the search window, click Create filter.
  4. Select the Send template box and choose a template.
  5. Click Create filter.
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