Get started with Groups

3. Create and respond to conversations or topics

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A group can contain one or more conversations or topics. A conversation contains one or more posts (or messages) about a particular subject.
 

In this section, you learn how to:

3.1 Find a conversation
3.2 Star important conversations
3.3 Respond to a conversation
3.4 Start a new conversation
3.5 Resolve a conversation using classic Groups
3.6 Delete a post in a conversation

3.1 Find a conversation 

Using new Groups (beta)

  1. Sign in to Google Groups.
  2. To search for a conversation, choose an option:
    • At the top, click All groups and messages and enter your search term.
    • Open the group, and on the left, click Conversations. Messages in the group appear here.

Using classic Groups

To view a group's Topics page, open the group's page in the Groups directory.

If your group has too many topics to browse easily, you can quickly organize and find topics using search, filters, and tags.

Search for a specific topic:

  1. Sign in to Google Groups.
  2. At the top of the page, enter keywords from the conversation in the search box.
  3. To help you search faster, Groups suggests search terms as you type. Click one of the suggestions to open it, or click Search Search to see a list of results.

Search for a specific topic using advanced search:

This feature requires turning on Google Groups for Business and using classic Groups.

  1. Sign in to Google Groups.
  2. At the top of the page, click the arrow in the search box.
  3. Enter keywords from the conversation in the search box, or enter information in the fields.
  4. To help you search faster, Groups suggests search terms as you type. Click one of the suggestions to open it, or click Search Search to see a list of results.

Filter topics:

1

On the Conversations page, click Filters to see your options.

Note: If you don’t see Filters, it means you don’t have the filter permissions for this particular group.
2 Check any filters you want to apply to the topic list.
3 Click Apply selected filters to display a list of topics that match your filters.
4 (Optional) To return to the complete list of topics again, click Filtersand thenClear all filters (display all topics).

Check filter option

Use tags:

Some groups use tags to categorize and find topics. If your group uses tags, you see Tags on the group’s Topics page. You can also enter tags when you post a new topic or edit one of your existing topics.

3.2 Star important conversations

Using new Groups (beta)

You can star conversations that are important to you, so you can quickly find them again. Go to the Conversations page and click the star next to the conversation.

Using classic Groups

You can star topics that are important to you, so you can quickly find them again. Just click the star next to the topic on the Topics page.

In the sidebar, click Starred Star to list all your starred topics.

Add a star to a topic, then find it in the list of starred topics

3.3 Respond to a conversation

Using new Groups (beta)
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Click to expand a conversation, then expand a post.
  5. Click Reply all or Reply to author below any message in the conversation.
  6. Enter your reply.
  7. Click Post message.
Using classic Groups

Depending on the type of group and your personal settings and permissions, you can read and respond to posts, either on the forum or using email. If your group is set up as a Collaborative Inbox or Q&A forum, for example, you’ll probably read and respond to posts using the group’s online forum.

  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Expand a conversation.
  5. Click Reply below any message in the conversation, or click in the Reply field of the original post.
  6. Type your reply in the space that appears.
  7. Click Post.
"Post reply" to compose and "Post" to submit a response

3.4 Start a new conversation

Using new Groups (beta)
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Choose an option:
    • If there are no conversations in the group, click Start a conversation.
    • If you want to start a new discussion thread, at the top left, click New conversation.
  5. Enter a subject—the subject of your email becomes the conversation subject.
  6. Enter a message.
  7. Click Post message.
Using classic Groups

You can start your own topics (in email or from a forum) for people to respond to.

Start a new topic from email:

Just email the group. The subject of your email becomes the topic subject.


Start a new topic from a forum:

  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. At the top left of the group’s Topics page, click either New Topic or New Question (depending on the type of group).
  5. Type your Subject or Question title, depending on which you’re asked for. Based on the type of group and your group permissions, you might see an option to select the type of post, including:
    • Discussion (Groups discussion) Creates a general discussion topic. If you clicked New Topic and don’t see any other options, you’re starting a discussion.
    • Question (Groups question) Creates a new question in a Q&A forum. If you clicked New Question and don’t see any other options, your topic will be a question.
    • Announcement (Groups announcement) Creates a topic containing important information. All members of the group can read announcements, but typically only group owners or managers can create them.
  6. Type the first post for the topic and click Post. The topic appears in the group’s topic list.
Start a post, selecting the type of post

3.5 Resolve a conversation using classic Groups

Using classic Groups

In some types of groups, you can resolve a topic by selecting a Best answer (for questions in a Q&A forum) or marking the topic as Complete (for discussions in Collaborative Inboxes).

Note: This feature is available only in classic Groups

  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Open the topic.
  5. Click Mark as complete or Mark as best answer on the appropriate post.
Close a discussion, for example by marking a best answer

3.6 Delete a post in a conversation

Using new Groups (beta)
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Click to expand a conversation, then expand a post.
  5. Click More Moreand thenDelete.

 

Using classic Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Expand a conversation, then expand a post.
  5. Click More More then select Delete.
People viewing the topic will see a message that a post was deleted, but they won’t see who the post was from.
Delete post
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