Send crash reports for GSMMO

You can help improve G Suite Migration for Microsoft Outlook (GSMMO) by opting to send crash reports to Google. When you first create your profile in G Suite Sync for Microsoft Outlook, you can check the Send crash reports and usage statistics box, or you can check the corresponding box in GSMMO if you're using the standalone package. If GSMMO crashes, we'll gather data that might help us improve it and prevent the problem from happening again. 

Crash reports

A crash report is sent to Google if GSMMO unexpectedly closes while you're using it. This report can include personal data as well as information about your system, such as:

  • Your name or email address
  • The version of GSMMO you're using
  • Any associated files and services that were running when GSMMO crashed
  • Data that was being processed during the crash, which might include contact or message information

View your crash reports

Each crash report that's sent to us is stored in a file on your computer. To open the reports and see exactly what data we're receiving from you, follow these steps:

  1. Go to C:\Users\your_user_name\AppData\Local\Temp (or %TEMP%).
  2. Open the file in a text editor.

Opt out of sending crash reports

If you want to stop sending crash reports, do one of the following options:

  • Uncheck the Send crash reports box in the GSMMO user interface.
  • In the the ClientMigration.exe command line, add the --nocrash_reporting argument.
  • Modify your Microsoft Windows registry by completing the following steps: 
    1. From the Windows Start menu, click Run, and enter regedit.
    2. On the left of the registry, navigate to the HKEY_CURRENT_USER\Software\Google\Update\ClientState\{7DF3B6EE-9890-4307-BDE5-E1F3FCB09771} folder.
    3. On the right of the registry, right-click usagestats and click Modify.
    4. Under Value Data, enter 0 and click OK.

    Note: If you're running a 32-bit version of Outlook on a 64-bit version of Windows, you need to create the registry key in the correct location for 32-bit applications. For details, see the instructions on using the Windows registry at Configure limits and options via the registry.

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