GASMO error codes

These error codes can be found in Google Apps Sync for Microsoft Outlook® logs located in the following directories:

  • On Windows XP: C:\Documents and Settings\[username]\Local Settings\Application Data\Google\Google Apps Sync\Tracing\
  • On Windows Vista or Windows 7: C:\Users\[username]\AppData\Local\Google\Google Apps Sync\Tracing\

Note you can also run the logs through our automated log analyzer tool for faster issue resolution.

Error Code Explanation Relevant Links



The PST file holding the current user profile is corrupt. To remedy this, run scanpst.exe over the Google Apps Sync profile PST until it reports no errors.  If you are using the sync tool to import a PST into your Google Apps account, take the same steps for the PST you are attempting to import. Inbox Repair Tool







HTTP/1.1 502 Bad Gateway

Your Google Apps Sync client is experiencing network timeouts. To resolve this issue, set the registry keys in the adjancent article in order to resolve. Sending large messages can time out over a slow connection




The e-mail database for the sync tool has become corrupt. This issue is typically caused by a recent system or process crash on the client machine while the sync tool was in use. In order to remove the data corruption causing this issue, please remove and reinstall the current profile. Remove and re-create the current Google Apps Sync profile



This issue is typically caused by an Exchange message store and a Google Apps Sync message store existing in the same profile. Storing both accounts in the same user profile is not supported.  


HTTP/1.1 400 Bad Request

There may have been problems connecting to Google Apps through a network proxy. Note that proxies are not currently supported as a part of the Google Apps Sync tool. However, if all traffic is allowed on port 443 for Outlook.exe and ProfileEditor.exe then there should be no problems. System Requirements
0x00040680 The conversion of a calendar invite from Google Calendar to Microsoft Outlook format failed. To resolve this issue, delete and recreate the event.   
0x80004005 Some timezone registries are missing on the host computer. Please ensure that the client computer has the latest Windows Updates. Latest Windows Updates
0x8000ffff Your network is unable to reach or has timed out while sending an e-mail. Please contact your administrator for assistance.  
0x80040109 There may be a problem with anti-virus software or another application accessing the user's PST. Please disable the applications temporarily and check whether this resolves the issue. If it does, exclude the PST directory from your anti-virus scans.  
0x8004010d The disk is full, or the machine is using a FAT32 filesystem (which can't handle files larger than 4GB). Try setting the Mailbox Size Limit to 1GB and re-syncing. Set Mailbox Size Limit
0x8004060c The logs indicate that your PST file size is too large for Microsoft Outlook. Please create a new profile with a smaller size limit.

Re-create the current Google Apps Sync profile

Set Mailbox Size Limit

0x80040811 Your calendar is too large for Microsoft Outlook to display. Please remove the registry key below if present

Registry key to remove:
HKEY_CURRENT_USER\Software\Microsoft\Office\ [version number]\Outlook\PST\UseLegacyCacheSize
0x800411f5 Google Apps servers have detected messages which cannot be handled. These might be messages that are determined to have viruses, or may be duplicate messages. For duplicate messages, this error should be benign and clear after a few minutes. If you suspect you might have a virus on the client machine or if this error continues, please run an anti-virus scan to check for potential issues.  
0x80070005 This issue typically occurs when there is a configured limit to the user's .pst file size (using a registry override). How to configure the size limit for both (.pst) and (.ost) files in Outlook 2010, Outlook 2007, and in Outlook 2003
0x8007007e Microsoft Outlook is unable to load the correct gsync32.dll file. Please verify that the only copy in your system is either under the C:\Program Files\Google\Google Apps Sync directory or C:\Program Files (x86)\Google\Google Apps Sync directory and that the running user has permission to execute it.  
0x800704dc Login authentication failed. The error code you see signifies a configuration issue on the machine. You may need to re-register your DLLs on the client computer. You cannot log in to or connect to secured Web sites in Internet Explorer (See Method 4)
0x8007273d Winsock is corrupt on the client computer. How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista
0x80072f78 Google Apps Sync is unable to sync some of your email. This is likely due to network issues or very large messages.  Sending large messages can time out over a slow connection
0x80072f8f There may be a problem with:

- The time being incorrect on the local machine
- The local certificate store being incorrect
- A proxy/firewall configuration which blocks the sync tool

Please check for these issues on the host computer, as they may cause the sync tool to generate errors or conflict messages.
System Requirements
error: .vir. The server will not send some messages with attachments as it has detected a virus. Please scan for viruses to resolve this issue.  
FreeBusy gsync32!FreeBusyServer::
The logs indicate that Free/Busy functionality will not work due to local settings. To correct this, under the registry key HKLM\SOFTWARE\Microsoft\Office\12.0\Outlook\ SchedulingInformation\FreeBusySupport set the value of 'SMTP' to '{0006F049-0000-0000-C000-000000000046}' (without quotes). Currently it is set to '(null)'.  
HTTP/1.1 401 Service disabled by Google Apps admin Google Calendar service is not enabled for your domain. Please advise your domain administrator to enable calendar service by logging to Admin console at  
HTTP/1.1 403 This domain does not allow users to access the Email Migration API. Please enable the Email Migration API in the Advanced Tools section of the Google Admin console. Enable Migration API
HTTP/1.1 413 Request Entity Too Large A web proxy or another network system on your network is blocking requests larger than a certain size. Make sure your network is configured to allow these requests. For further detail review your proxy logs.  
HTTP/1\.1 500 Internal Server Error There may be transient connectivity issues with Google Apps servers. Please check that you are able to connect to[domain name]. If you are able to connect without issue, then ensure that the following URLs are available on your network through port 443

- Signing:
- Calendar:
- Contacts:
- Email:[domain]/r/
- Email Migration:[domain]

If your computer can contact those addresses and you are able to access mail from the web, then please contact Google for Work Support.
MAPI was unable to load the information service gsync\.dll

There may be a few causes for this problem. Please verify the following:

- Make sure that the only copy of gsync32.dll on your system is located in C:\Program Files\Google\Google Apps Sync
- Make sure the user has permission to read\execute in that directory
- Check that the client computer has the file C:\Program Files\Common Files\System\MSMAPI\1033
- Reboot the system
- Ensure that .dll files are associated with Microsoft Office.

If the above steps do not fully resolve the issue, uninstall and reinstall Outlook and the Google Apps Sync tool
(Note: replace Program Files with Program Files(x86) if running 32 bit binaries in a 64-bit environment)

MAPIToMIMEStm threw exception with message The MAPI to MIME conversion of one or more of your e-mail messages failed. Please try to send the message again.  If the issue persists, a re-install of Microsoft Outlook is required.  
Max file size This user has reached the mailbox size limit set in the Google Apps Sync tool. If this user would prefer that their entire mailbox synchronize with Outlook, they will need to set the limit to 'Unlimited.' Set Mailbox Size Limit
Permanent failure: BadAttachment The logs indicate that you are trying to send attachments which Google Apps Mail does not support.  Some file types are blocked
Can't handle conflicting folder (): Contacts

If you update a contact from both Outlook and Google Apps or a separate mobile device, a conflict can occur where Google Apps Sync retains two versions of the contact. You don't lose any data when this happens—both versions of the contact are retained, and you can choose which version to keep:

- See which contact has conflicting versions by opening your Sync Issues folder (in Outlook Mail, choose Go > Folder List). Note that other issues might be reported here, too.

- Open the contact in Outlook. Outlook displays a message saying there has been a conflict, and lets you choose which version to keep.

Cannot open your default e-mail folder...MAPI was unable to load the information srvice gsync.dll Search system for gsync32.dll, remove any duplicates or reinstall Microsoft Outlook.  
E:FreeBusy gsync32!FreeBusyServer::
Free busy will not work. Under the registry key HKLM\SOFTWARE\Microsoft\Office\12.0\Outlook\ SchedulingInformation\FreeBusySupport, you need to set the value 'SMTP' to the string '{0006F049-0000-0000-C000-000000000046}'. Currently it is set to '(null)'.  
0x80040610 You have an email that is too large in your outbox. Please delete or edit to be smaller.  
0x80040111 The source profile for your import seems to have been deleted. Please cancel import or create a new profile to avoid these errors.  
0x80040116 The language of the Outlook profiles you are using for import do not match. Please use a more recent version of Google Apps Sync.  
0x8007065e This issue can occur if the network timeout registry entries have been created using the wrong registry data type (for example REG_SZ instead of REG_DWORD). Use the Registry Editor (regedit), to make sure that all entries under HKEY_CURRENT_USER\Software\Google\Google Apps Sync\Other are of type REG_DWORD and not any other type.