Google Apps Sync for Microsoft Outlook® Troubleshooter

What are you having issues with?

  • Initial setup / profile creation
  • Email sync
  • Calendar sync
  • Contact sync
  • Global addresses
  • Migrating data (with Google Apps Migration for Microsoft Outlook®)

Is Google Apps Sync for Microsoft Outlook® enabled in your Google Admin panel?

  • Yes
  • I'm not sure

Does your computer meet Google Apps Sync's network and system requirements?

  • Yes
  • I'm not sure, can you show me the requirements?

Have you verified that you're signing in with the correct user name and password?

  • Yes
  • No, how can I do this?

New! Try our automated Log Analyzer Tool which automatically detects issues from logs generated on your machine.

What email sync issues can we help you with?

  • I'm getting sync errors, or synchronization has stopped altogether
  • The same message appears in multiple folders in Outlook
  • Gmail users can't view .EML or .MSG files sent from Outlook
  • Outlook doesn't show old messages
  • I can't send messages with large attachements
  • Sending a message fails, returning a MIME conversion error message
  • I want to delegate my mailbox to another user

New! Try our automated Log Analyzer Tool which automatically detects issues from logs generated on your machine.

What are you trying to do?

  • View a calendar someone shared with me
  • Share my calendar
  • Delegate access to my calendar
  • Resolve issues when sending invitations or updating events

New! Try our automated Log Analyzer Tool which automatically detects issues from logs generated on your machine.

What can we help you with?

  • I'm getting conflict errors when syncing my contacts.
  • What's the difference between my personal contacts and Global Address List?

What would you like to know about Global addresses?

  • What is the Global Address List?
  • I don't see global addresses in Outlook. How can I turn them on?
  • What contact fields sync in my global addresses?
  • How can I add contacts or contacts fields to my global addresses?
  • Users added to my domain aren't showing up in global addresses

New! Try our automated Log Analyzer Tool which automatically detects issues from logs generated on your machine.

What questions do you have about Google Apps Migration?

  • What are the system requirements for Google Apps Migration?
  • Migrating large messages times out over a slow connection
  • Certain messages (read receipts, delivery/non-delivery reports) aren't being imported
  • What are best practices for using this tool?