General issues & solutions

Verifying Domain Ownership

• Troubleshoot CNAME records
• About CNAME records
• CNAME record values

Admin Dashboard

Email

• Gmail is slow for my users
• Not receiving email from one sender
• Avoid email bouncing from new MX records
• Restore a user's permanently deleted email
• Fix Internet Explorer Compatibility View issues
• Google Workspace users can't sign in to Gmail accounts
• Messages from a bulk sender bounce
• Messages sent to email alias or group don't appear in inbox
• Troubleshoot slow performance in Gmail
• Email addresses rewritten: user@ghs.googlehosted.com

Accessing Docs

• My users are getting a 'this page isn't redirecting properly' error.
• My users can't access public document templates
• Disable Drive templates in case of abuse

Groups

• New groups don't show up in Groups directory
• Groups for Business settings not in Admin console

Support Policies