Jul 3, 2019

My G-Suite domain emails are not receiving contact form submissions (WordPress) Ninja forms- WPforms

I am trying to resolve the problem of not receiving any contact form email submissions (WordPress site) to my G-Suite domain email accounts. After researching the Internet, help desks, forums, G-Suite community help, etc (for several days), I found that I won't get any help from G-Suite because I signed up for it when it was free. I did find that maybe the problem is with my CNAME records at my host (BlueHost). I already verified that the MX records are correct. Also was told that if I I re-set my admin password, I would have access to my CNAME records. I did not receive them and don't know where to find them. I would like to verify if they are correct at BlueHost.  

Better still, can anyone help me to fix my contact form problem? I am able to send and receive email from our 2 domain email addresses, but nothing is received from the contact form submissions. I've tried Ninja forms and WPforms.  I don't think the problem is not with my hosting company. Thanks.
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HI Kathleen Gionet McGrory,
Welcome  to G Suite Administrator Community 
 
 
  _______

 LMcKin51 
 
GSuite Admin Community  -  Products Expert
 
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Aug 27, 2019
Hi Kathleen Gionet McGrory

Could you solve your problem? if so can you please share how did you do it, please? I have the same problem and really annoying!
Thank you 
Cheers
Aug 31, 2019
Hey,

This is something I was struggling with and have found the solution

For Gsuite you gotta paste your Gsuite email address in the following manner in WPform "send to email addresses" field -

yourname@company.com.test-google-a.com

.test-google-a.com is an extra part which you should add at the end of your Gsuite email address. Also just put a comma and use your other Gmail account(free account - yourname@gmail.com) to get direct notification into your Gmail as well. This is how it would look like-

yourname@company.com.test-google-a.com, myname@gmail.com

In from email field, simply put your email address as it is i.e yourname@company.com

Hope it helps. Thanks
Oct 11, 2019
Try to check in the SPAM mail folder and you'll likely to find those missing emails. You'll need to add configurations in the website to send email using SMTP instead of the default method in order to fix this.
Last edited Oct 11, 2019
Oct 19, 2019
I just want to say that adding .test-google-a.com WAS THE ONLY THING that solved this headache.
Oct 23, 2019
Thanks @anup, It worked like a charm. saved my day
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