Nov 19, 2020
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Nov 22, 2020
[Edit]
Right now it seems it works for me.
I have followed the procedure of restarting the MBA after getting the error.
This is the procedure, which I found here: https://forums.macrumors.com/threads/google-backup-and-sync-not-working-on-m1.2269295/
Open finder and go to the following folder: ~/Library/Application Support/Google
Points 5 & 6 are key. After reinstalling, the error stills occurs, BUT full reboot worked. On restart, Google login window appeared immediately and files are now downloading.
- Delete the "Drive" folder there
- Move the Backup & Sync app to the trash
- Empty the trash folder
- Download and Reinstall the Backup & Sync app
- Note that at this point I went through the steps to setup the app from the beginning, but got the same error.
- Support asked me to restart my MBA - this was my first full system restart.
- After restart I went through the setup steps again and everything with the app started working fine. It did a merge to avoid duplicating files, but everything is working fine now.
Points 5 & 6 are key. After reinstalling, the error stills occurs, BUT full reboot worked. On restart, Google login window appeared immediately and files are now downloading.
Last edited Nov 22, 2020
James Clemens recommended this
All Replies (113)
Dec 4, 2020
Dec 4, 2020
Tried following this:
Open finder and go to the following folder: ~/Library/Application Support/Google
- Delete the "Drive" folder there
- Move the Backup & Sync app to the trash
- Empty the trash folder
- Download and Reinstall the Backup & Sync app
- Note that at this point I went through the steps to setup the app from the beginning, but got the same error.
- Support asked me to restart my MBA - this was my first full system restart.
- After restart I went through the setup steps again and everything with the app started working fine. It did a merge to avoid duplicating files, but everything is working fine now.
However, the Google folder in Application Support wasn't there, despite multiple installs/reboots.
I was able to install BAS on a MacBook Pro M1, but that was on 11.0 at the time, so I'm pretty sure it's a Big Sur version issue. BAS continued to work fine after upgrading from 11.0 to 11.0.1
Dec 4, 2020
Dec 4, 2020
This is a nightmare...I rely on G Drive to work with my colleagues...
Last edited Dec 4, 2020