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Cancelled GSuite account, can't stop failed payment notifications 0 Recommended Answers 3 Replies 4 Upvotes
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I cancelled my GSuite Basic account as of September 1. I keep getting payment failed notifications. I can't log in to my account to contact billing because the account has been cancelled. I can't call customer support because I no longer have an account. Really strange that Google didn't think this simple process through, but didn't know what to do besides dispute the charge with the credit card company. Would like to get this cleared up finally.
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HI RKNYC,
Welcome  to G Suite Administrator Community 
 
 
G Suite billing is post-paid monthly which means  Google charge your payment method each month for the service you used the previous month.
 
For example, if you deleted your G Suite account on the 15th of aug , you would be billed for the 1st - 15th of aug  on the 1st of  september 
 
 
Note: After you cancel, Google will automatically charge your primary payment method at the start of the next month. If you’re on Flexible Plan (monthly), you’ll be charged on a prorated basis for this month's usage. If you’re on Annual Plan, your cost for the remainder of your plan is shown on the next page.
 
After you cancel your subscription, you’re billed for any outstanding charges in your account. The payment goes through at the beginning of the next billing cycle in the following month. The amount is calculated according to your service and billing plan:
  • Flexible Plan—You’re charged for the days you used the service.
  • Annual Plan—You’re charged for the remaining balance of your initial commitment.
  • Drive Enterprise—You’re charged a prorated amount for any storage used in the month of cancellation, plus a full 8 USD for each active user in that month. Learn more about How Drive Enterprise billing works.
 
Canceling your subscription If you no longer want to use G Suite services, you can cancel your G Suite subscription at any time. If you cancel your Annual Plan before the end of your contract, however, you'll have to pay a closeout charge (the remaining amount of your annual commitment).     For details, see Cancel your G Suite subscription.   and  https://productforums.google.com/d/msg/apps/k-xE-5wEAC8/MTMOf5pmCAAJ  
 
 
since they can not charge your credit card they will email you a invoice to your seconndary email that was on file.
 
 
 
 
  _______

 LMcKin51 
 
GSuite Admin Community  - Diamond Products Expert 
Google Groups Community- Silver Products Expert
 
This forum is mostly monitored and managed by Product Experts which are not Google employees. 
 
 
Product Experts  are some of the most active, knowledgeable, and dedicated people in Google’s Help Forums. When they’re not answering questions in the forums, you might find them testing new features or advocating for product changes. 
 
Product experts  are trusted partners, connecting regularly with Google to stay in-the-know about new and improved product features.
 
Does this answer your question?  if so  click Recommend  to mark it the best
 
 
 
 
If everybody else having issue  please  start your own thread https://support.google.com/a/thread/new?hl=en instead of  posting on this same thread.
 
 

 
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Thanks for the clarification! You're correct. The invoice was for service ending August 31. I've had the credit card company undo the dispute and they will be paid.
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ok Thanks for the update
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