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My father died recently and he was the admin to our GSuite domain. How can I become the admin? 0 Recommended Answers 11 Replies 4 Upvotes
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My father passed away recently and I cannot get into his account to give myself admin privileges and to continue paying for the domain. I've tried to contact Google and send them the death certificate however nothing has come up. We cannot get into any important bank accounts without access to his email so this is fairly urgent. How can we resolve this?
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HI Olga Kritova,
Welcome  to G Suite Administrator Community 
 
Do you have access to the domain dns 
 
 
 
  _______

 LMcKin51 
 
GSuite Admin Community  - Diamond Products Expert 
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I'm not sure what a domain DNS is
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The domain DNS mean 
 
Domain name server control  do you know the domain name. 
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Yes, it's @kritov.com
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I look up your domain and it is register with  
Network Solutions, LLC  so can you access the  
Network Solutions, LLC  control  for your domain.
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I'm not sure I can figure out what his access information is. Wasn't aware it was registered under NS
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HI 
 
You should contact Network Solutions, LLC  at 
 
 
 
  • For urgent matters contact customer support at 1-800-361-5712. You may experience longer hold times than usual, but we will answer your questions as soon as possible.
 
     

    once you get access to the network solutions account post back and then i'll tell you what steps to take for the gsuite account as Gsuite support will have to have you verify the domain by place a dns cname record string code that they will give you when i give you link to the form to fill out.
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    I called them and the domain is serviced by them, however the email is serviced by Gmail. How can I get access to the email account?
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     Did you get access to the domain control panel from them?
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    Hello, no I haven't. I called them and they said while they control the domain, they do not control the email. I specifically need access to the email as well as the domain so I still need your help accessing it.
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    I think you are miss understanding 
     
    the domain dns control  is where you change name servers and create cname records 
     
    1. Under Log into Account Manager, enter the username and password you created when you purchased your domain from Network Solutions.
    2. From Log in to, select Manage All Services.
    3. Click Login.
      If you don’t know your account information, you can retrieve your username and reset your password or contact Network Solutions support.
     
    HI Olga Kritova, Fill out this form and the Support team will get back to you within 48 hours.
     
    You'll be asked to prove that you own a user account and your domain
     
    Select can not contact Admin (owner passed away) 
     
    What is the account you are having issues with? user @ domain.com (actual use namer & domain name) 
    Enter Your Username  @ your Domain Name  must used Lower case and not uppercase letters
     
    Email address where we can contact you * user @ gmail.com
    Enter any contact email. used Lower case letters only 
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