/a/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
3/21/19
We were unable to generate the PIN because the system doen't allow me. Our acount is to old. 1 Recommended Answer 6 Replies 3 Upvotes
1 Recommended Answer
$0 Recommended Answers
My acount is block. I send my verification doc verification a days a go and I din't ripley yet. A try to contact GSuite, I tried to contact GSuite, but I can not generate a PIN code. What should I do?
All Replies (6)
-
3/21/19
Hello! Our domain is colateralfilmes.com. We use the free version of GSuite, a very old version. The problem account is our general account. We had contracted a plan to increase our storage from 15 GB to 100 GB. However, we received an email on Sunday saying that our account was canceled because of our mode of payment (credit card). We tested the card and it works perfectly. The email asked us to perform the payment mode verification. We sent the documents and received no returns. We called Google Play support and they informed us that we need to talk to GSuite support. We try to make a phone call, but before we can be reached, a PIN code is required. We entered GSuite with the admin account and followed the steps to generate the PIN code, but the account is too old and it does not generate a PIN code. According to Google Play support, we need to talk to GSuite support because they are the ones who should be getting our documentation. We've already called Google Play support 5 times and sent 4 documents to verify payment modes. And nothing has been solved until now. Our account is still locked and we are unable to upload the files to Google Drive. The last attendant advised us, in addition to sending the documentation again, to ask for help here in the forum. This problem is disrupting our day-to-day work here at the company, as we use Google's cloud services to send our files a lot. We need a solution later this week!
marked this as an answer
Helpful?
Since you using Free GSuite  you can't get a Support Pin  or support 
 
 
when you say Google Play  did you mean Google Pay ?
 
 
marked this as an answer
Helpful?
-
3/22/19
No, Google Play is the Google application store in Brazil. We received the email from their support. It was their support that said that only those who can help us are GSuite's support. They handed us the phone, but without a PIN code we could not reach them. We have already sent the documents for payment verification 4 times and nothing has been resolved. We have already tried all the options that are indicated in the link. We've tried to update your form of payment. We've tried to enter a new form of payment. We check if our card has any problems. Nothing solves the problem. We need a PIN code to be able to talk to GSuite Support over the phone.
Last edited 3/22/19
marked this as an answer
Helpful?
8/19/19
Unable to get support pin. Unable to login to admin.google.com - the pin is a great idea if you system is working and generating pins, if not, not helpful.
marked this as an answer
Helpful?
 
 
what is your domain 
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/a/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/a/profile/0?hl=en