Oct 2, 2019

Google Group Invited Members not showing up

I created a google group a few days ago (I am the owner). I then invited 6 members with no issue. Today I added 14 more members in the same manner. I have confirmed with at least one individual that they received this invitation and accepted it. However, they do not show up in the list of members and all of the other invites I sent out today do not show up in the "Outstanding Invites" tab. The only people who show up in either of these tabes are the initial 6 invites. I have accessed the google group from multiple computers and browsers. I have also cleared the cache and cookies on chrome. None of this solved the problem.

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All Replies (9)

User 6525537578148557277

Oct 2, 2019

Same problem. Just direct added 4 members. Not showing up, but when I redo the direct add, it says they are already members.

Karim Rizkallah

Oct 2, 2019

Was just about to start a thread but found this -- I am having a similar issue as well...

I direct added 8 folks, and my total user count didn't change. Searching doesn't find them, but I can't add them again or I, too, get an error that they are "already members".

As an additional test, I removed my work e-mail address and re-added it. This, too, didn't seem to change the total user count, but it does appear in searches (and all seems to work just fine), so it's perhaps just addresses that were not previously in the group (which of course is most of them) that are susceptible to this bug.

Nigel Dallard (Winchester Radio)

Oct 2, 2019

I am also having the same problem. I have just created a new group. Within Google Groups, it says that there are no members (not even me as owner), but it I try to direct add myself it says I'm already a member. Likewise if I add another user, the user doesn't show up, but trying to add them again I get told they are already a member.

If I now go over to the Admin console and look at the group in there, the summary page for the group says "No Members", but when i click the "Add Members" button, I'm presented with a list of members which includes me (and the additional user).

Something is clearly broken!

LMcKin51- G-Suite-Product Expert

Diamond Product Expert

Google Workspace PE /Google Groups PE

Oct 2, 2019

HI Derek Miller 656,
Welcome to G Suite Administrator Community

if you using Google gorups try wait 24 to 48 hrs see if the user shows up

also if anybody else using the Gsuite Google Groups @domain.com and not @googlegroups.com

you can get support for any Gsuite basic or business google groups.

As your issue will require advanced troubleshooting to diagnose, I’d encourage you to contact the G Suite tech support department at https://goo.gl/eEaYNz so that they can walk you through any specific processes required.

_______

LMcKin51

GSuite Admin Community - Products Expert

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Nigel Dallard

Oct 3, 2019

Further experimentation shows that it takes a couple of hours or so for a newly-added member of a group to appear in the list of members.

Google user

Nov 6, 2019

Just bulk added members - 90% of them aren't showing up. I'll report back after a few hours if the full list shows up.

Southwood Officers Neighborhood

Dec 19, 2019

Just added 400+ invites this week and only about 50 are showing as pending. Some folks have tried to accept the invites and are getting error messages. Please address this issue as per other posts, it looks like it has been going on for a couple of months.

Joshc

Dec 21, 2019

fwiw, i'm seeing the same issue. people requesting group access aren't showing up in the pending approval list.

User 18344785534974172615

Jan 5, 2020

I tried inviting someone - they said they clicked accept, but now can't access. They don't show up as a member, but also I can't un-invite, or remove them to try to re-add. If I try "direct add" it says "No new people were added to the group. One person has already been invited to join this group. The provided email address might be a primary, secondary or alternate email address of this person." I don't know why it won't let me add them, or send another invite, or even remove them. With this email address it won't let me do anything.