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Top Community Questions and Answers Announcement
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Hi all, 
 
We’re very excited to share with you some of the most commonly asked questions in the Community and the helpful answers from our Product Experts!  
 
Gmail
  • Issue: Forwarded emails were falling SPF checks. 
  • Solution: Set up DKIM to prevent further problems. (See full answer by bkennelly here)
 
  • Issue: Missing emails. 
  • Solution: Explained the rebranding of some Google services and provided a variety of possible causes and solutions for the missing emails situation. (See full answer by bkc56 here)
 
Migration & Sync
  • Issue: How to transfer the contents of the users of Admin console A to Admin console B. 
  • Solution: Provided steps to migrate content, then cancel the first account and add the previous domain to the new account. (See full answer by E.J here)
 
Billing
  • Issue: Account suspended due to issues with payment method. 
  • Solution: Change the primary payment method and resume Workspace functionality. (See full answer by tony_b here)
 
  • Issue: Move a Workspace account from under a Reseller to direct billing with Google Workspace. 
  • Solution: Explained how Billing accounts can be managed by a reseller and provided the steps to move it to Workspace directly. (See full answer by Rob. here)
 
Admin Console
  • Issue: Sign in issues
  • Solution: Provided the steps to access the account and used visual help to show how to complete each suggested action. (See full answer by LMcKin51- G-Suite-Product Expert here)
 
Drive
  • Issue: Recover access to a Shared Drive 
  • Solution: Provided step by step instructions on how to manage Shared Drives from the Admin console. (See full answer by Rotary Steve here)
We hope you find this summary helpful. Please let us know if you want to see more of this content. Don’t forget to follow our Twitter handle @askworkspace and watch out for the series #CommunityAnswers
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