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Google Group: Emails Being Sent to the Group Show with Group Alias as "from"
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0 Recommended Answers 5 Replies 57 Upvotes We are using google groups to receive emails from hundreds of users across the internet and then forward those emails into our jira service desk instance.
Google Groups Name: this_email
One problem we just encountered and this is inconsistent, is that for some users, when they send an email to this_email@domain.com, when we receive the email in our gmail inbox, the "from" email address is the google groups alias, and not the sender. I think I have gone through all of the google group settings to make sure that the sender shows up as the from, but we still see instances where it shows up as "User email via [Google Group Name]

With regard to jira, I am following up with them as to why their handler is reading the from and not the "reply to"
The sender shows up as the "reply to", however, the jira email handler is reading the "from" email addresses and we need the "reply to" to match the "from" email address.
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