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HI Jiacheng Toh,
Welcome  to Google Workspace Admin Community 
How much Storage do you have on your account
 
also try these trouble shooter steps  
 
  _______

 LMcKin51 
 
Google  Workspace Admin Community  - Dimaond Products Expert 
Google Groups Community-  Gold Products Expert
 
This forum is mostly monitored and managed by Product Experts which are not Google employees. 
                  Do not copy Images  without Permissions.
                     What is the Product Experts Program
 
 
 
Product Experts  are some of the most active, knowledgeable, and dedicated people in Google’s Help Forums. When they’re not answering questions in the forums, you might find them testing new features or advocating for product changes. 
 
Product experts  are trusted partners, connecting regularly with Google to stay in-the-know about new and improved product features.
 
Does this answer your question?  if so  click Recommend mark it the Recommend
 
for anybody else  Please start your own thread https://support.google.com/a/thread/new?hl=en
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