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I am trying to get a support PIN to cancel my gsuit email, but I cannot login to the admin console t 0 Recommended Answers 1 Reply 2 Upvotes
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Hello,

I am trying to cancel the subscription to the Gmail account. I called the support phone number and got a message that they need me to give them the support pin from workspace.google.com/pn.  When I get to that page, it asked me to put in my user name and password. I did that but I got into the loop that it keeps asking me for user name and password again and again and again.  

I am not sure what to do at this point to cancel my subsribtion.  It is getting too frustrating dealing with this. :(

Thank you for your help,
Kelly
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HI Kelly Scott 2437,
Welcome  to Google Workspace Admin Community 
 
Please see this Reference Help Page;.
 
can you not sign into your  Workspace account?
 
  _______

 LMcKin51 
 
Google  Workspace Admin Community  - Dimaond Products Expert 
Google Groups Community-  Gold Products Expert
 
This forum is mostly monitored and managed by Product Experts which are not Google employees. 
                  Do not copy Images  without Permissions.
                     What is the Product Experts Program
 
 
 
Product Experts  are some of the most active, knowledgeable, and dedicated people in Google’s Help Forums. When they’re not answering questions in the forums, you might find them testing new features or advocating for product changes. 
 
Product experts  are trusted partners, connecting regularly with Google to stay in-the-know about new and improved product features.
 
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