4/16/09
Original Poster
chase22Why my Google Apps Gmail cannot receive emails generated by the form on my website
1 Recommended AnswerI have a domain solnetcom.com and vistors can email to my Gmail (private) via the Contact Us form (www.solnetcom.com/contactus/contactus.php) on my website. The form has been running well until a few days ago I hosted the mails (x...@solnetcom.com) on Google Apps standard edition. My private Gmail account can quickly receive those emails sent by the web form, but all Google Apps mail accounts cannot receive any email sent by the web form.
I did change the MX records for the domain. And I already deleted all email accounts previously created on the original mail setting panel that is provided by the web host, which is suggested by my web host. But it doesn't work. And then my web host said they cannot find any error and since I have changed the MX records, they asked me to consult Google.
Can anybody help me to solve this problem?
I did change the MX records for the domain. And I already deleted all email accounts previously created on the original mail setting panel that is provided by the web host, which is suggested by my web host. But it doesn't work. And then my web host said they cannot find any error and since I have changed the MX records, they asked me to consult Google.
Can anybody help me to solve this problem?
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Recommended Answer
3/15/10
RSPN-BhutanRESOVED:::
cPANEL/WHM
If you were not able to receive the submitted form results to your Google Apps E-mail account, it is mainly due to the setting of e-mail routing for your domain with your web host.
If your website is being hosted by others, please contact the concerned web host to change the e-mail routing to "REMOTE MAIL EXCHANGER", not the "Automatically Detect Configuration: Local (recommended)".
When you set it to REMOTE MAIL EXCHANGER", your web server will recognize that all e-mail received in your domain sold be routed to remote mail exchanger to deliver to highest priority MX record.
When you choose the second option (Automatically Detect....), the your webs server takes responsibility to act as a main mail exchanger for all the mail s received in your domain address.
If you are the reseller and have got WHM access, you can do so via DNS FUNCTIONS>EDIT DNS ZONE for your specific domain and scroll down the page until you see the options to set it to REMOTE MAIL EXCHANGER.
OTHER WEBSITE HOSTING CONTROL PANEL
If you are using other than cPanel/WHM, the issue might be same but might have different ways to set the MX to a remote server. Please refer your control panel documentation or contact your service provider.
cPANEL/WHM
If you were not able to receive the submitted form results to your Google Apps E-mail account, it is mainly due to the setting of e-mail routing for your domain with your web host.
If your website is being hosted by others, please contact the concerned web host to change the e-mail routing to "REMOTE MAIL EXCHANGER", not the "Automatically Detect Configuration: Local (recommended)".
When you set it to REMOTE MAIL EXCHANGER", your web server will recognize that all e-mail received in your domain sold be routed to remote mail exchanger to deliver to highest priority MX record.
When you choose the second option (Automatically Detect....), the your webs server takes responsibility to act as a main mail exchanger for all the mail s received in your domain address.
If you are the reseller and have got WHM access, you can do so via DNS FUNCTIONS>EDIT DNS ZONE for your specific domain and scroll down the page until you see the options to set it to REMOTE MAIL EXCHANGER.
OTHER WEBSITE HOSTING CONTROL PANEL
If you are using other than cPanel/WHM, the issue might be same but might have different ways to set the MX to a remote server. Please refer your control panel documentation or contact your service provider.
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All Replies (14)
4/16/09
LMckin51-G-Suite-Product Expertchase22,
did you changed the address on your contactus php script from your gmail to your google apps address
did you changed the address on your contactus php script from your gmail to your google apps address
4/16/09
ScienceManIf your form sends through your GApps account, make sure the connection uses TLS (SSL-secured) connections. If it sends via an external SMTP server, make sure that external mail service has SPF records set to include the server from which the mail originates. You should also set the SPF records for your Google Apps domain, as described below.
4/17/09
Original Poster
chase22LMckin51: To ensure no email is lost, I make the php script to send emails to both my private gmail and my google apps email addresses.
ScienceMan: I am not clear whether the form sends through my Gapps account or an external SMTP server. I purchase my domain and the website space from the same host. The web host also provide email services for my domain. I already added a TXT record in my domain (v=spf1 include:aspmx.googlemail.com ~all), but it doesn't work.
ScienceMan: I am not clear whether the form sends through my Gapps account or an external SMTP server. I purchase my domain and the website space from the same host. The web host also provide email services for my domain. I already added a TXT record in my domain (v=spf1 include:aspmx.googlemail.com ~all), but it doesn't work.
9/14/09
KidA001I'm having this same exact issue...wondering if you got it resolved?
I can send/receive e-mails to my GApps accounts with no problems, but when I send an e-mail from the form on the website it does not receive it. If i set the form to any other e-mail address outside of GApps its fine...
I can send/receive e-mails to my GApps accounts with no problems, but when I send an e-mail from the form on the website it does not receive it. If i set the form to any other e-mail address outside of GApps its fine...
9/21/09
Original Poster
chase22KidA001, I have not solved this problem.
8 MORE
1/7/11
xboNeed help urgently.
My google apps email can not receive most emails from 1/5/2011 afternoon till now. Normally I receive more than 100 emails every day. Now I receive only 4 emails today. I tried to send more than 10 emails from gmail, yahoo and only receive 1 emails after 20 hours. I can still send email from google apps and receive them in gmail, yahoo instantly.
I use google Apps to do business. Can anybody help me?
Thank you very much.
My google apps email can not receive most emails from 1/5/2011 afternoon till now. Normally I receive more than 100 emails every day. Now I receive only 4 emails today. I tried to send more than 10 emails from gmail, yahoo and only receive 1 emails after 20 hours. I can still send email from google apps and receive them in gmail, yahoo instantly.
I use google Apps to do business. Can anybody help me?
Thank you very much.
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