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7/30/10
Original Poster
edbolanos

The error that the other server returned was: 550 550 5.7.1 Requested action not taken: message refused (state 18).

From: Mail Delivery Subsystem <mailer...@googlemail.com>
Date: July 29, 2010 6:07:17 PM PDT
To: sen...@sendercompany.com
Subject: Delivery Status Notification (Failure)
 
Delivery to the following recipient failed permanently:
 
us...@company.com
 
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Requested action not taken: message refused (state 18).
 
----- Original message -----
 
Received: by 10.101.164.25 with SMTP id r25mr1095671ano.254.1280452035632;
Thu, 29 Jul 2010 18:07:15 -0700 (PDT)
Return-Path: <sen...@sendercompany.com>
Received: from [10.0.1.9] (ip68-231-221-195.oc.oc.cox.net [68.231.221.195])
by mx.google.com with ESMTPS id i30sm2449420anh.9.2010.07.29.18.07.13
(version=TLSv1/SSLv3 cipher=RC4-MD5);
Thu, 29 Jul 2010 18:07:14 -0700 (PDT)
From: SenderName <sen...@sendercompany.com>
Content-Type: multipart/alternative; boundary=Apple-Mail-99--650363327
Subject: Skyscraper Ad
Date: Thu, 29 Jul 2010 18:07:10 -0700
Message-Id: <4260EE09-9D84-4FE9...@fireworxdigital.com>
To: UserName <us...@company.com>
Mime-Version: 1.0 (Apple Message framework v1081)
X-Mailer: Apple Mail (2.1081)2010-07-30
 
All messages sent to recipients this company arrive OK except 1 person all his emails are returned with this message
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Expert Replies (4)
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All Replies (9)
7/30/10
Expert - Gold
bkennelly
You did not provide the name of the domain that is refusing your messages, but you need to contact that domain's administrator.  

 
If you provide the name, someone may be able to figure out the problem.
7/30/10
Original Poster
edbolanos
The Domain is AFTCO.com
 
The weird part is that the sender can send to everyone in that domain except 1 person. All messages to that per...@aftco.com get returned to the sender with the :
-----------------------------------------------------------------------
Delivery to the following recipient failed permanently:
 
us...@company.com
 
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Requested action not taken: message refused (state 18).
------------------------------------------------------------------------
 
error message. The recipient has been checked for blocking and the exchange server is using the same spam blocker for everyone on the domain. If it is the spam blocker all messages should be returned.
 
Thanks for your help.
7/30/10
Expert - Gold
bkennelly
That strongly points to the other domain.  You will need to get them to identify and fix the problem.

 
You can try the postmaster (at) aftco.com address to reach the email administrator or the domain's administrative contact at AFTCODomainController (at) AFTCO.Com.


7/30/10
Original Poster
edbolanos
We have checked the receiving end server and it doesn't seem to get to the receiving server it looks like the message is being rejected somewhere in between the sending and receiving server.
7/30/10
Original Poster
edbolanos
It kind of looks like Cox.net may be the one rejecting. What do you think?
-----------------------------------------------------
Received: from [10.0.1.9] (ip68-231-221-195.oc.oc.cox.net [68.231.221.195])
by mx.google.com with ESMTPS id i30sm2449420anh.9.2010.07.29.18.07.13
(version=TLSv1/SSLv3 cipher=RC4-MD5);
Thu, 29 Jul 2010 18:07:14 -0700 (PDT)
---------------------------------------------------
7/30/10
Expert - Gold
bkennelly
It looks like fireworxdigital.com is a Google Apps domain.  Do you have it configured to filter the outgoing messages through any other services?  If so, then that service could have rejected the message.

Otherwise, it looks like the aftco.com MX server is rejecting the messages.
7/30/10
Expert - Gold
bkennelly
No, Cox is not the problem.  The message did reach Google's servers, but Google could not pass them to the next server in line.
neilRP
8/25/10
neilRP
these answers are not appropriate would you please give me satisfying answers...????????????
shawnkhatcher
11/5/10
shawnkhatcher
Just goes to show that Google has inadequate email admins running the show... This is a Google problem, if nothing else they should at least give you the session information of the message transmission--to prove that it's not a Google Apps issue... Funny thing is that my issue seems to come and go, which to me points out that a particular Google SMTP server has the wrong configuration more than anything, since there are several.
 
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