Google Admin Console: Sign in Issues

This form is only for Google Workspace Admin Console sign in issues such as having issues accessing Admin Console or resetting the password of your Google Workspace admin account.

  • For other Google Workspace issues, please Contact Support from the Admin Console.
  • If you are having issues for other Google services, please contact the appropriate Google support team.

When submitting troubleshooting data to support, please ensure you remove any sensitive data such as account passwords, cardholder data, confidential business data, personal health information. Additionally, please avoid providing sensitive government information such as identification numbers or criminal justice information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Notice.

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For extending your 2sv enforcement date, please use this updated form to resolve your issue.
For restoring your deleted Google Workspace/Cloud Identity account, please use this updated form to resolve your issue.
For appealing a suspended Google Workspace/Cloud Identity account, please use this updated form to resolve your issue.
For gaining access to an admin account, please use this updated form to resolve your issue.
Have access to an active user in the domain? Please use this updated form for faster resolution.

This is your Google Workspace or Cloud Identity admin account email address that you are having issues accessing.

(e.g. <workspace_admin>@<workspace_domain>)

Please enter a valid Google Workspace or Cloud Identity admin email address. For Gmail recovery please visit this page.

Please provide an alternate, working email address - not your locked-out account.

[Recommended] If you have an active user (not admin) in the same domain, please use that as your contact email.

Please enter a valid email address.
Would you prefer to be contacted by phone?
We recommend providing your contact number for faster resolution of your issue.
This field is required.
https://myaccount.google.com/privacypolicy?hl=$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.
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