G Suite Admin console: Login Issues

If you've already tried to reset your password and you're still unable to access your Google Account, fill out the form below. Please answer each question as thoroughly and accurately as possible; the strength of your answers will determine if we can return your account. If you're not certain about some of the dates, provide your closest estimate.

Important: This request may require you to provide extensive information about your G Suite or Cloud Identity domain, involving billing and customer data. Due to the sensitive nature of such requests, it can take over 7 business days to be fully processed.
When submitting troubleshooting data to Support, please ensure you remove any sensitive data, such as account passwords, government identification numbers, cardholder data, confidential business data, or other sensitive information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Policy.
We provide support for administrators of valid G Suite and Cloud Identity domains. If you are looking for the Gmail support, please click here.
Please enter your domain name.
Please provide an alternate, working address - not your locked-out account.
Please enter a valid email address.
Leave blank, or enter the last four digits of the credit card
Please enter a subject.
Please enter a detailed description of the problem.
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Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
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