Chat service consolidation

To ease the transition to Google Chat, the chat services and settings for classic Hangouts and Google Chat have been combined in the Admin console. 

Chat service status control

You can choose which chat services to turn on for your organization, as well as decide whether Google Chat should be included in Gmail, by navigating to Appsand thenGoogle Workspaceand thenSettings for Google Chat and classic Hangoutsand thenService Status and choosing one of the settings below. You can apply these settings to your entire organization or to specific organizational units.

Service status*

Chat Clients

Classic Hangouts Clients

Gmail

Web

Desktop (PWA)

Mobile

Gmail

Web

Chrome extension

Mobile

Chat preferred

Yes

Yes

Yes

Yes

No

Yes

No

No

Chat only

Yes

Yes

Yes

Yes

No

No

No

No

Chat and classic Hangouts*

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Classic Hangouts only*

No

No

No

No

Yes

Yes

Yes

Yes

Both turned off

No

No

No

No

No

No

No

No

*You might not see every service option. Classic Hangouts will be upgraded to Google Chat starting March 22, 2022

For more information about the service options, including availability information and important differences between "Chat preferred" and "Chat only," refer to Choose a chat service for your organization.

Chat settings

All Google Chat and classic Hangouts settings can be found on the “Google Chat and classic Hangouts” setting page. Unless specified, these settings apply to both classic Hangouts and Google Chat.” For more information, see Google Chat and classic Hangouts settings.
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