Chat service consolidation

To ease the transition to Google Chat, the chat services and settings for classic Hangouts and Google Chat have been combined and simplified in the Google Admin console. There's now one place where you can control which chat services and settings apply to your organization.

Chat service status control

You can choose which chat services to turn on for your organization, as well as decide whether Google Chat should be included in Gmail, by navigating to Appsand thenGoogle Workspaceand thenSettings for Google Chat and classic Hangoutsand thenService Status and choosing one of the settings below. You can apply these settings to your entire organization or to specific organizational units.

Service status*

Google Chat service

Classic Hangouts service

Chat Clients

Classic Hangouts Clients

Gmail

Web

Desktop (PWA)

Mobile

Gmail

Web

Chrome extension

Mobile

Chat preferred

ON

ON

Yes

Yes

Yes

Yes

No

Yes

No

No

Chat and classic Hangouts

ON

ON

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Chat only

ON

OFF

Yes

Yes

Yes

Yes

No

No

No

No

Classic Hangouts only

OFF

ON

No

No

No

No

Yes

Yes

Yes

Yes

Both turned off

OFF

OFF

No

No

No

No

No

No

No

No

*You might not see every service option. For details, refer to step 5 of Choose a chat service.

While both the “Chat preferred” and “Chat only” service status settings include Google Chat in Gmail, there are important distinctions to note between the two options:

  • Choosing “Chat preferred” provides the best migration experience if your goal is to upgrade users from classic Hangouts to Google Chat. It also ensures that your users can still talk to people outside your organization who still use classic Hangouts

    Because of the way Chat and classic Hangouts interoperate, if you choose “Chat preferred,” your chat history preference can override your default room history in certain situations. Learn more
  • Choosing “Chat only” turns off the classic Hangouts service. Affected users will not be able to talk to classic Hangouts users. Messages sent from Chat won't be shown in classic Hangouts, and re-enabling classic Hangouts later won't bring those messages back or restore interoperation between Chat and classic Hangouts for those conversations.

    Choosing “Chat only” allows you to have separate forced chat history options for direct messages and unthreaded rooms. The chat history setting will never override the room history setting. Learn more

Chat settings

All Google Chat and classic Hangouts settings can be found on the “Google Chat and classic Hangouts” setting page. Unless specified, these settings apply to both classic Hangouts and Google Chat.” For more information, see Google Chat and classic Hangouts settings.
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