Edit ring groups

This feature is available with the Voice Standard and Premier subscriptions. Learn more

You can edit the settings for your Google Voice ring groups, such as assigning or unassigning numbers, changing work hours, or adding holiday hours. Ring groups, also called hunt groups, allow members to take turns answering calls

Before you begin

Calls to a ring group are not forwarded to mobile numbers associated with a user’s Google Voice number. If you add a user to a ring group, Voice only calls their primary number.

Choose a ring group to edit

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenGoogle Workspaceand thenGoogle Voiceand thenService management.
  3. Click Ring groups.
  4. Click the ring group that you want to edit.

Assign a number

  1.  On the left, click Assign A Number.
  2. In the Country/region field, click the Down arrow "" and select the country or region.
  3. In the Service address field, select the service address of the number. The list shows your Voice locations.
  4. In the Google Voice number field, Voice shows an available number:
    • To keep the number, click Assign.
    • To find a different number:
      1. Click Change.
      2. Next to a number in the list, click Select.
      3. Click Assign.
  5. Click Finish.

Unassign a number

  1. Click More""and thenUnassign..
  2. Click Unassign to confirm.

Set up outbound calling

You can optionally assign multiple numbers to a ring group, and authorize your users to use different numbers when making a call. For example, if you have a help line you want a call recipient to see when checking their caller id, instead of seeing the caller’s individual voice number.

  1. Click Members.
  2. Click Outbound callers.
  3. If you want all members of the ring group to be able to make outbound calls, check the All members of the ring group can place calls box.
    Later, if you add new members to the ring group, they’re automatically allowed to make outbound calls.
  4. If you want to add people outside of the ring group or specify only certain people to make outbound calls, under Authorized callers, click Find users and enter the users.
  5. Click Save.

Edit business hours

You can set working hours to specify when your ring group can receive calls. If the group gets a call outside of working hours, the caller can get a message, be forwarded to another number, or go to voicemail.

  1. Click Edit Working Hours.
  2. In the Time zone field, click the Down arrow""and select the time zone.
  3. In the Opening hours field, choose an option:
    • To have the ring group always get calls, select 24 hours per day.
    • To have the ring group only get calls during certain hours, select Customized hours and specify the days and times.
      • Next to the days that you want to receive calls, click On "".
      • In the First time field, click the Down arrow""and select when you want to start receiving calls.
      • In the Second time field, click the Down arrow""and select when you want to stop receiving calls.
      • Repeat the steps for every day that you want to receive calls.
  4. (Optional) To assign holidays, in the Holiday closures field, click Add date""and thenselect a date.
  5. If you selected customized or holiday hours, in the After hours action field, click the Down arrow""and select what happens when a call is received outside of business hours:
    • Play a message and disconnect—Callers hear a message and then the call disconnects.
      • Optional announcement—Enter an announcement for callers to hear before the call disconnects.
    • Forward the caller—Calls forward to another phone number. In the Forward type field, click the Down arrow"" and select the type of transfer:
      • User—Enter the email address of the person in your organization to transfer callers to. As you enter text, you’ll see a list of users with a Google Voice license. If you select a user who doesn't have a phone number, you get an error message.
      • Auto attendant—Click the Down arrow""and select the auto attendant to transfer callers to. The auto attendant needs a phone number or you get an error. Click Open auto attendant to adjust the auto attendant’s settings in a new window.
      • Ring group—Click the Down arrow""and select the ring group to transfer calls to. The ring group needs at least one member with a phone number or you get an error.
      • Phone number—Enter the phone number to transfer callers to. To use a phone number that's not in the U.S., click the Down arrow""and select a country or region from the list.
    • Send to voicemail—The call forwards to voicemail.
      • Voicemail greeting—Enter the announcement callers hear before the call goes to voicemail. You can have different voicemail greetings for different languages.
      • Voicemail recipients—Choose to send the voicemail to all members of the ring group. If you uncheck this box, you must add a recipient in the Add another user box.
    • Add another user—Enter the users (outside of this ring group) who will receive voicemail messages.

Edit call routing

When someone calls a ring group, you can choose where the call is routed to.

  1. Click Configuration.
  2. Click Call routing.
  3. Click Configurationand thenCall routing.
  4. From the Call routing pattern menu, choose an option:
    • Round robin—Rings each member in random order until someone answers.
    • Simultaneous—Rings all members at the same time, until someone answers.
    • Fixed order—Rings each member in order until someone answers
  5. Click Save.

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