Release and reclaim a Voice number

This feature is available with Voice for Google Workspace accounts managed by your work or school. Sign in to your Google Workspace account.

When you have a number that you don’t want to use anymore, you can remove it from your Google Voice service. If you accidentally remove a number or want to reclaim a number, you can get it back. You have at least 30 days to reclaim a removed number. You can do this for numbers provided by Google Voice, but not ported numbers transferred from other service providers.

Release a Voice number

Before you begin: You can only release unassigned numbers. These are numbers that were formerly assigned to users, ring groups, or auto attendants. When a number is unassigned, you still have control over that number until it is released.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenGoogle Workspaceand thenGoogle Voiceand thenService management.
  3. On the left, click Users.
  4. Point to the number that you want to remove and click Edit "".
  5. Click Unassign"".
  6. Click Unassign to confirm.
  7. On the left, click Numbers.
  8. Point to the number that you want to remove and click More ""and thenRelease.
  9. Click Confirm Release.

Reclaim a Voice number

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenGoogle Workspaceand thenGoogle Voiceand thenService management.
  3. On the left, click Users.
  4. Point to the user that you want to assign a reclaimed number to and click Edit"".
  5. Assign the user the country or region and service address for the number that you want you reclaim.
  6. In the Google Voice number field, click Change.
  7. Click Add a filterand thenNumber source. Make sure Recently Released box is checked and click Apply.
  8. (Optional) In the Search field, enter the number that you want to reclaim and click Search.
  9. Next to the recently released number, click Selectand thenAssign.
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