Set up ring groups

*** Beta feature. Available to organizations in the Beta program ***

To let a group of people in your organization answer calls to the same Google Voice number, you can set up ring groups. Ring groups, also called hunt groups, allow members to take turns answering calls. For example, you might set up a ring group for your sales team. Calls could ring all members of the team until someone answers. Or you could ring members one at a time, in a random order.

Step 1. Name the ring group and add members

From the main window, you can create a ring group or select an existing ring group to modify.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGoogle Voiceand thenService Management.
  3. Click Ring groups.
    The Admin console shows a list of the ring groups in your organization.
  4. At the top, click Create.
  5. Under Details, enter the display name and, optionally, add a description. The display name identifies when an incoming call is to the ring group.
  6. Under Members, in the Find users field, enter the ring group members, one at a time. As you type, a list of users with a Google Voice license and number opens.
  7. When you finish, click Continue.
  8. Follow the steps below to set up the ring group.

Step 2. Set up call handling

In the Configure call handling section, set up how to handle incoming calls to the ring group.

  1. Under Call routing, set the ringing order of incoming calls:
    • Round robinComing soon
    • Simultaneous—Calls ring all members at the same time, until someone answers.
  2. Under Unanswered calls, click the Down arrow Down Arrow and select what happens when a call isn't answered after 30 seconds:
    • Continue ringing—Calls continue to ring users in the hunt group, based on the order you set.
    • Play a message and disconnect—Callers hear a message and then the call disconnects.
      • Optional announcement—Enter an announcement for callers to hear before the call disconnects.
    • Forward the caller—Calls forward to another phone number. In the Forward type field, click the Down arrow Down Arrow and select the type of transfer:
      • User—Enter the email address of the person in your organization to transfer callers to. As you type, a list of users with a Google Voice license opens. If you select a user who doesn't have a phone number, you get an error message.
      • Auto attendant—Click the Down arrow Down Arrow and select the auto attendant to transfer callers to. The auto attendant needs a phone number or you get an error.
      • Phone number—Enter the phone number to transfer callers to. To use a phone number that's not in the U.S., click the Down arrow Down Arrow and select a country/region from the list.
    • Send to voicemail—The call forwards to voicemail.
      • Voicemail greeting—Enter the announcement callers hear before the call goes to voicemail.
  3. When you finish, click Continue.
  4. Click Create This Ring Group.

Step 3. Assign numbers to the ring group

After you create a ring group, assign one or more numbers for callers to reach the ring group.

  1. On the left, click Assign A Number.
  2. In the Country/region field, click the Down arrow Down Arrow and select the country/region.
  3. In the Service address field, select the service address of the number. The list shows your Voice locations.
  4. In the Google Voice number field, Voice shows an available number:
    • To keep the number, click Assign.
    • To find a different number:
      1. Click Change.
      2. Next to a number in the list, click Select.
      3. Click Assign.
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