You can set up ring groups to let people in your organization answer calls from the same Google Voice number. Members take turns answering calls using ring groups, also called hunt groups. For example, you might set up a ring group for your sales team. Calls could ring all members of the team until someone answers. Or, you could ring members one at a time, in a random order.
Before you begin
Calls to a ring group are not forwarded to mobile numbers associated with a user’s Google Voice number. If you add a user to a ring group, Voice only calls their primary number.
Note: Members that you add to the ring group must have a Voice license and number assigned.
Step 1: Name the ring group and add members
In the Admin console, go to Menu AppsGoogle WorkspaceGoogle Voice.
- Click Ring groups.
- At the top, click Create.
- Under Details, enter the display name and, optionally, add a description.
- Under Members, in the Find users field, enter the ring group members, one at a time.
You can add up to 25 members.
- Click Continue.
Step 2: Set up call handling
In the Configure call handling section, set up how to handle incoming calls to the ring group.
Note: While on a call as part of a ring group, you receive incoming call notifications, but not missed call notifications.
1. Set the ring order
From the Call routing pattern menu, set the ring order for incoming calls:
- Round robin—Rings each member in random order until someone answers. You can set how long each member has before the call is redirected to the next member in the group. You can also set the maximum call duration, which is how long a call will ring before it’s redirected from the group.
- Simultaneous—Rings all members simultaneously, until someone answers. You can also set the total ring duration, which is how long the group has to answer a call before it’s redirected.
- Fixed order—Rings each member in order until someone answers. You can set how long each member has before the call is sent to the next member in the order. You can also set the maximum call duration, which is how long a call will ring before it’s redirected from the group.
2. Place outbound calls
Under Outbound callers, authorized users can place outbound calls using numbers assigned to the ring group. In addition, all ring group members can be allowed to make calls.
- If you want all members of the ring group to be able to make outbound calls, check All members of the ring group can place calls.
Later, if you add new members to the ring group, they’re allowed to make outbound calls.
- If you want to add people outside of the ring group or specify only certain people to make outbound calls, under Authorized callers, click Find users and enter the users.
3. Set option for unanswered calls
- Continue ringing—Calls continue to ring users in the hunt group, based on the order you set.
- Play a message and disconnect—Callers hear a message and then the call disconnects.
- Add an announcement—Enter an announcement for callers to hear before the call disconnects. You can have multiple messages for different languages.
- Forward the caller—Calls forward to another phone number. In the Forward type field, click the Down arrow and select the type of transfer:
- User—Enter the email address of the person in your organization to transfer callers to. As you enter text, a list of users with a Google Voice license opens. If you select a user who doesn't have a phone number, you get an error message.
- Auto attendant—Click the Down arrow and select the auto attendant to transfer callers to. The auto attendant needs a phone number or you get an error.
- Ring group—Click the Down arrow and select the ring group to transfer calls to. The ring group needs at least one member with a phone number or you get an error.
- Phone number—Enter the phone number to transfer callers to. To use a phone number that's not in the U.S., click the Down arrow and select a country or region from the list.
- Send to voicemail—The call forwards to voicemail.
- Voicemail greeting—Enter the announcement callers hear before the call goes to voicemail. You can have different voicemail greetings for different languages.
Click Create This Ring Group.
After you create a ring group, assign one or more numbers for callers to reach the ring group.
Note: If you don’t want to get a new number, ring groups can reuse any number from the customer inventory. For details, go to Reassign a Voice number.
- On the left, click Assign A Number.
- In the Country/region field, click the Down arrow and select the country or region.
In the Service address field, select the service address of the number.
The list shows your Voice locations. In the Google Voice number field, Voice shows an available number.
- Choose an option:
- To keep the number, click Assign.
- To find a different number:
- Click Change.
- Next to a number in the list, click Select.
- Click Assign.
- Click Finish.