If your users think that Google Drive is running slow, there are steps you can take to troubleshoot the problem.
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Step 1: Check the user's browser
Try a different browser
Open another browser that is compatible with Drive and see if the issue continues. Drive works best with:
- Chrome Browser
- Mozilla Firefox
- Microsoft Internet Explorer 11
- Microsoft Edge
- Apple Safari
Other browsers might work, but some features might not be available.
See System requirements and browsers.
Close unused tabs
The more tabs you have open, the harder your browser has to work.
To close tabs you aren't using:
- On the tab, click Close .
- On Microsoft Windows, Linux, and devices running Chrome OS, you can use the keyboard shortcut Ctrl+w.
- On Apple Mac, you can use the keyboard shortcut ⌘+w.
Clear cache and cookies
As your browser stores more cache and cookies, it could slow down. Clearing the cache and cookies can fix issues with items taking longer to load.
Turn off extensions and plugins
Browser extensions and plugins can sometimes cause issues with Google Docs, Sheets, Slides, or Forms. Turn off any extensions and plugins and see if the issue continues.
If you're using a browser other than Chrome Browser, see their support site for instructions.
Step 2: Check the user's computer
Restart the computer
Restarting the computer removes unneeded data and can help increase speed and improve the internet connection.
Try a different computer
Have the user sign in to Drive on a different computer. If the problem still occurs, then you can look into other issues, such as network settings or Wi-Fi connectivity.
Check the operating system requirements
If the user is having problems synchronizing files using Backup and Sync or Drive File Stream, check that they're using a compatible operating system.
Step 3: Check the user's Drive account
Check storage quota in Drive
If a user runs out of storage space in Drive, they will not be able to store anything new. Not enough storage might make users think that Drive is running slow.
Have the user remove any files they don't need and see if the issue continues.
Check file sizes in Drive
Larger files can be slow to open and work with. For example, if you have a large number of cells or calculations in a spreadsheet, it might take longer to load and users might think that there is a problem. Try opening files of different sizes and see if the problem occurs for each file.
After you check the user's browser and computer, you can take more advanced steps to try and solve the issue.
Check firewall settings
To ensure that your users can access Drive or Google Docs editors, be sure your firewall rules connect to the correct hosts.
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