Qualtrics cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Qualtrics

Here's how to set up single sign-on (SSO) via SAML for the Qualtrics application.

Step 1: Get Google identity provider (IdP) information

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  SecurityAuthenticationSSO with SAML applications.

   You must be signed in as a super administrator for this task.

3. In the Set up single sign-on (SSO) section:
   • Copy and save the SSO URL and Entity ID.
   • Download the Certificate.

In the next step, you send this information to Qualtrics via email. After they respond, you return to the Admin console in Step 3 below to configure SSO for Qualtrics.

Step 2: Send IdP information to Qualtrics

Send an email to Qualtrics Support ([e-mail]) asking them to enable SSO for your organization.

1. Include the following identity provider (IdP) information copied in Step 1:
   • SSO URL
   • Entity ID
   • Attach the certificate file downloaded in Step 1 to the email.
2. Ask Qualtrics to provide you with your Qualtrics 'Organization ID' and 'datacenter' values. You need these to finish configuring SSO in the Admin console in Step 3 below.

Step 3: Set up Google as a SAML identity provider (IdP)

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter Qualtrics in the search field.
5. In the search results, hover over the Qualtrics SAML app and click Select.
6. The values on the Google Identity Provider details page automatically populate.
7. Click Continue.
8. On the Service provider details page, edit the default ACS URL, Entity ID, and Start URL, replacing {your-data-center} and {your-organization-id} with the corresponding values provided by Qualtrics Support.
9. Click Continue.
10. On the Attribute mapping page,  click the Select field menu and map the following Google directory attributes to their corresponding Qualtrics attributes:
     

    Google directory attribute	Qualtrics attribute
    Basic Information > Primary Email	email
    Basic Information > First Name	firstName
    Basic Information > Last Name	lastName

11. (Optional) To enter group names that are relevant for this app:

    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the service provider’s corresponding groups attribute name.

    Regardless of how many group names you enter, the SAML response will include only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

12. Click Finish.

Step 4: Enable the Qualtrics app

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Qualtrics.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
7. To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your Qualtrics user account email IDs match those in your Google domain.

Step 5: Verify that the SSO is working

Qualtrics supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Qualtrics.
4. At the top left, click Test SAML login. 

   Qualtrics should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Open https://{your-organization-id}.{your-data-center}.qualtrics.com, substituting the correct values for your Qualtrics account.
2. Enter your subdomain and click Sign in. You should be automatically redirected to the Google sign-in page.
3. Enter your username and password.

After your sign-in credentials are authenticated, you're automatically redirected back to Qualtrics.

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