To notify your users about the Google Chat transition, you can customize the template below and send it as an email.
To: all users @ company
Subject: Moving to Google Chat on [Date]
We’re excited to share that we’ll be transitioning everyone in the company to Google’s newest enterprise-grade collaboration product, Google Chat. Chat has a modern UI, team rooms that support better team collaboration, emoji reactions to make work fun, and bots to help you be more productive, and much more.
Beginning [DATE], all teams will be using Chat for 1:1 direct messages (DMs), group chats, and team discussions. Classic Hangouts apps will be turned off.
How do I get Google Chat? It's important to do the following before [DATE] as classic Hangout apps will stop working:
- Explore the new Web experience at chat.google.com.
- Download the new mobile app for Android or iOS.
- Download the new standalone desktop app if you've been using the classic Hangouts Chrome extension or app. You can access the desktop app from a prompt that appears in chat.google.com
- On [DATE], refresh your Gmail to get the new Chat in Gmail experience.
Where do I find my old chats?
- You can continue recent conversations from classic Hangouts in Google Chat. Over time, older conversations from classic Hangouts will also migrate to Google Chat.
- All previous chat history from classic Hangouts will be accessible in Gmail.
- The classic Hangouts web interface for chat, hangouts.google.com will remain available during this transition, but you can’t use classic Hangouts by visiting hangouts.google.com in a mobile browser.
What are the limitations of Chat?
- Google Voice and Google Fi are not available through Chat:
- If you start rooms in Chat with the option for threaded conversations, these rooms will not appear to people who still use classic Hangouts.
Where do I go for help?
- For more information about the new Chat, go to the Learning Center.
- Our support desk is ready to answer your questions.
- We’ve also created a Chat room to help with Q&A.
Administrative Team at [Company]