Notify users about Google Chat transition

To notify your users about the Google Chat transition, you can customize the template below and send it as an email.

Sample email

To: all users @ company

Subject: Moving to Google Chat on [Date]

Hello [Users],

We’re excited to share that we’ll be transitioning everyone in the company to Google’s newest enterprise-grade collaboration product, Google Chat. Chat has a modern UI, team rooms that support better team collaboration, emoji reactions to make work fun, and bots to help you be more productive, and much more. 

Beginning [DATE], all teams will be using Chat for 1:1 direct messages (DMs), group chats, and team discussions. Classic Hangouts apps will be turned off.

How do I get Google Chat? It's important to do the following before [DATE] as classic Hangout apps will stop working:

  • Explore the new Web experience at chat.google.com.
  • Download the new mobile app for Android or iOS.
  • Download the new standalone desktop app if you've been using the classic Hangouts Chrome extension or app. You can access the desktop app from a prompt that appears in chat.google.com
  • On [DATE], refresh your Gmail to get the new Chat in Gmail experience.

Where do I find my old chats?

  • You can continue recent conversations from classic Hangouts in Google Chat. Over time, older conversations from classic Hangouts will also migrate to Google Chat.
  • All previous chat history from classic Hangouts will be accessible in Gmail.
  • The classic Hangouts web interface for chat, hangouts.google.com will remain available during this transition, but you can’t use classic Hangouts by visiting hangouts.google.com in a mobile browser. 

What are the limitations of Chat?

  • Google Voice and Google Fi are not available through Chat:
    • If you already have a Google Voice account, you can access Google Voice at voice.google.com, by selecting Voice from the App launcher "", or by downloading the Google Voice app (Android, iOS).
    • Google Fi users must use the default SMS app on their mobile device to send and receive SMS messages.
  • If you start rooms in Chat with the option for threaded conversations, these rooms will not appear to people who still use classic Hangouts.

Where do I go for help?

  • For more information about the new Chat, go to the Learning Center.
  • Our support desk is ready to answer your questions.
  • We’ve also created a Chat room to help with Q&A.

Administrative Team at [Company]

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