Troubleshoot Voice for Google Workspace

Let's make sure you're in the right place. This information is for administrators who manage Google Accounts for a company, school, or other group. If you don't have access to an admin account, get help from someone else who does. Who is my administrator?

As an administrator, use this information to fix problems with Google Voice in your organization. If users can't sign up, they may get one of the messages below.

"Your account isn't ready for Google Voice yet"

Before the user can get a Google Voice number, you need to complete these steps in the Google Admin console:

  1. Add Google Voice to Google Workspace
  2. Add your locations
  3. Turn on Google Voice
  4. Assign a Voice license
  5. Assign a Voice number (in supported country/region)
  6. Meet these requirements

Note: The unmanaged version of Google Voice is no longer available for new numbers. You can now assign numbers to licensed users as part of the Google Voice for Google Workspace service. This change doesn't affect accounts that previously added Google Voice numbers. Learn more

"You can't get a Google Voice number"

Users outside your home country or region can sign up for Google Voice only if your organization has a Voice Premier subscription. To let users complete the self sign-up process, add a Premier subscription.

"Google Voice isn't available in <country> yet"

The user is in a country or region where Google Voice is not supported yet. Voice is available in these locations:

  • Canada
  • Denmark
  • France
  • Ireland
  • Netherlands
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • U.K.
  • U.S. (excluding U.S. territories American Samoa, Guam, Northern Mariana Islands, Puerto Rico and U.S. Virgin Islands)
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