Get started: Voice setup guide for admins

Add Voice locations

Before you assign numbers to users or port numbers to Google Voice for Google Workspace, you need to set up your organization's location information. Voice needs the service address of your headquarters, or primary location, in each of the countries or regions where you use Voice for licensing and billing.

The first location you set up becomes your primary location in that country or region. In some regions, Google is required by law to provide your service address or other information when setting up Voice. This requirement is in addition to rules for billing and licensing.

You're on step 2 of 9

Add primary or secondary locations

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenGoogle Workspaceand thenGoogle Voiceand thenService management.
  3. On the left, click Locations.
  4. At the top, click Add a location.

    Note: If your organization has more than one location in a country or region, set up your headquarters first. The first location you set up becomes your primary location in that country or region.

  5. Enter a location name and select a country or region.
  6. Enter or select the rest of the address details.
  7. Depending on your location’s country or region, you might need to provide additional information. For details, go to Complete country-specific fields (below).
  8. Click Save.

Edit or delete locations

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenGoogle Workspaceand thenGoogle Voiceand thenService management.
  3. Click Locations.
  4. Point to a location and click Edit location.
  5. Click Edit or Delete.
  6. Make any changes and click Update, or click Delete to confirm removal.

Complete country-specific fields

Depending on your location’s country or region, you might need to provide additional information.

Germany
Field Description
Registered business name The business name as it was registered with your local tax authority (not necessarily your Google Workspace business account name). You may not be able to port out numbers if your business name is incorrect.
Business registration document A commercial or business registration document. It must be in PDF format, under 25 MB in size, and include the city you want to assign local numbers in. You must upload a separate business registration document for each city you want to assign numbers in.
Italy
Field Description
Tax ID The tax identification number for your organization
Portugal
Field Description
Tax ID The tax identification number for your organization

Registered business name

The business name as it was registered with your local tax authority (not necessarily your Google Workspace business account name). You may not be able to port out numbers if your business name is incorrect, you might also experience a delay of a few weeks when assigning numbers.
Spain
Field Description
Tax ID The tax identification number for your organization
Sweden (available for Stockholm, Malmö, and Göteborg numbers)
Field Description
Organization number Your organization number used for billing by the current service provider

Registered business name

The business name as it was registered with your local tax authority (not necessarily your Google Workspace business account name). You may not be able to port out numbers if your business name is incorrect.

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