Get connectivity and peripherals alerts

You can get alerts when a device loses connectivity or an issue arises with a connected peripheral. Alerts describe issues and contain device details. You can opt for alerts by enabling them in the Google Admin console. Alerts sent as text messages are abbreviated, but you can get alerts by email, text, or both. You can also integrate them with external systems, such as automatic ticket creation.

Supported issue types

You can configure alerts to be sent for any of the following supported issue types:

• Application load failure
• Device offline
• Missing microphone
• Missing speaker
• Missing camera
• Missing controller
• Missing display
• Missing default microphone
• Missing default speaker
• Missing default camera
• Missing default whiteboard camera

Turn on alerts

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. Go to Menu  DevicesGoogle Meet hardwareSettings.
3. Click the Alerts panel.
4. Select the organizational unit for which you want to change the settings for alerts.
5. Click Alert recipients, then enter email addresses, mobile phone numbers, or both.
6. Click SaveOffline alerts, then whether you want email and SMS alerts when a device goes offline.
7. Click SavePeripheral alerts and then whether you want email and SMS alerts when a peripheral alert is triggered.
8. Click SavePeripheral issue alerts, and then select which specific peripheral issue types you want to receive.
9. Click Save.

Temporarily silence alerts for a specific device

 

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. Go to Menu  DevicesGoogle Meet hardwareDevices.
3. Click on a device to go to the Device detail page.
4.  In the left sidebar, click Manage alerts.
5. To silence alerts indefinitely, toggle Silenced.
6. (Optional) To set an expiration date for the silence, toggle Until this day. This will be the date that the silence is canceled and alerts will be sent again.
7. (Optional) Set a Reason for managing alerts that will be visible to other admins. This will be displayed to all admins with viewing privileges, even if they do not have permission to manage alerts.
8. (Optional) To specify whether newly enrolled devices automatically have their alerts silenced or not, go to DevicesGoogle Meet hardwareSettingsService settingsNew device alerts.
   Some features may require having the Manage organizational unit settings for Google Meet hardware.

Note: You can easily view which devices are currently silenced from the Device list page by using the Alerts silenced filter (also can be added as a column).

Timing for alerts

Depending on the issue, you will receive connectivity or peripheral alerts after a set period of time. Alerts are not sent for missing monitors.

• Peripheral alerts—Alert sent after 10 minutes.
• Offline alerts—Alert sent after 30 minutes.

Alert descriptions

Value	Description	Example
Device name	Unique name set by the admin	Green Room (US-XYZ-A32)
Issue	Description of issue	Examples include Offline, Missing microphone, and Missing camera
Issue type	Issues detected with peripherals or connectivity issues	Connectivity or Peripheral
Issue opened	Time the issue was opened	2019-03-21-T08:22:04+00:00
Issue closed	Time the issue was closed	Ongoing or 2019-03-21-T08:23:04+00:00
Annotated location	If set for the device	us-xyz-a32-3d3
Asset ID	If set for the device	X112233
Serial number	Unique number located under the device	Y2ZABXXX8999
Alert ID	Unique ID that's identical for open and closed alerts	201902212345678
Google Admin Device Details page	Direct link to the device page in Google Admin console	https://goo.gl/yz123