Set up desk phones

This feature is available with the Voice Standard and Premier subscriptions. Learn more

You can set up desk phones to use with Google Voice in your organization. These phones let users make and receive calls over the internet instead of over dedicated telephone lines.

Before you begin

  • Provide power to the phone using a separate power adapter or a PoE (Power over Ethernet) cable.
  • Connect the phone to the internet, either through a wired connection or Wi-Fi. Learn about required network access.
  • Find the MAC address printed on the back of the phone or in the Settings panel on the phone.
  • Make sure users you want to assign to a phone have a Voice license and number.

Provision a desk phone for Voice

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGoogle Voiceand thenService Management.
  3. Click Desk phones.
    The Admin console shows a list of the desk phones in your organization.
  4. In the upper right, click Add Desk phone.
  5. At MAC address, enter the MAC address of the phone.
  6. (Optional) At user name, assign a user to the phone. Enter the first few characters of their name or email address. When you see the name you want, select it. You can also wait and assign a user to the phone later.
  7. At Desk phone name, enter a name that identifies the desk phone.
  8. Click Next.
  9. In the desk phone added box, click Close.

The phone might restart several times and take some time before it's ready. When done, the background screen image on the phone changes to show the Voice logo. The phone appears on the desk phone homepage and has the Voice number of the user you assigned to the phone.

Video: Set up desk phones

Get started: Google Voice desk phones

Assign a new user to a phone

You can change the Voice number assigned to a phone. If the phone already has an assigned number, you first need to unassign it.

  1. From the desk phone homepage, click the desk phone in the list.
  2. On the left, click Unassign.
  3. At the prompt, click Unassign.
    This removes the previous user from the phone so you can assign it to a new user.
  4. From the desk phone homepage, point to the desk phone you want to update and click Edit Edit.
  5. At Desk phone name, enter a name that identifies the desk phone.
  6. At user name, assign a user to the phone. Enter the first few characters of their name or email address. When you see the name you want, select it.
  7. Click Next.

Supported desk phone models

You can use these models of desk phones with Google Voice in your organization:

  • Polycom VVX 150 OBi Edition
  • Polycom VVX 250 OBi Edition
  • Polycom VVX 350 OBi Edition
  • Polycom VVX 450 OBi Edition

Tip: If you don't have the OBi Edition models, or you aren't sure, visit Polycom support for details on identifying your model and converting to the OBi Edition Software.

What is a MAC Address?

The MAC address uniquely identifies every networked device, such as a desk phone. The MAC address is globally unique unlike a serial number assigned by the manufacturer.

Note: For the Polycom VVX OBi Edition phones, Google Voice supports using the serial number as the MAC address. So the only number you see on the back of a VVX phone is the serial number.

Was this helpful?
How can we improve it?