Downgrade your Voice subscription

If you have Google Voice Premier, you can downgrade your subscription to Google Voice Standard. To downgrade a Voice Premier or Voice Standard subscription to Voice Starter, you first need to cancel your current subscription. Compare Voice subscriptions.

If you downgrade from Premier, you lose these features and services:

• International office locations—You can't assign phone numbers outside the U.S.
• BigQuery export—You can't export Voice activity to BigQuery.

Downgrade from Voice Premier to Voice Standard

You can downgrade from Voice Premier to Voice Standard in the Billing page of the Admin console.

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  BillingUpgrades and addons.
3. At the left, click Google Voice.
4. On Google Voice Standard, click Switch.

Downgrade to Voice Starter

If you have 10 users or less, you can downgrade to Voice Starter.

1. Make a list of each user and their assigned phone number.
2. Cancel your current Voice subscription.
   After you cancel your subscription, do the following steps within 60 days, or you lose your phone numbers.
3. Add the Voice Starter subscription.
4. Reassign Voice licenses to your users.
5. Reassign Voice numbers to users, using your list to assign the correct number to each user.