Change management resources

Help your users make the switch

Note: Some of the resources below are only available in English.

With G Suite, you can become a more flexible organization that performs collaboratively, responds quickly to change, and works better together. 

Change management can help your team transition to G Suite quickly and efficiently by:

  • Addressing the concerns your team may have about changing what they’re used to.
  • Helping your team become more productive, faster.

Download The Value of Change Management, our research report, to see the ROI of change management and the types of activities that make for a successful change management program. Communicate early with our guides and templates, and provide support and training to your users before and after the switch.

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Communication templates

Let your users know you're switching to G Suite with these customizable templates.

Going Google templates

Template How to use When to use
Email announcement to company Send a quick announcement to your organization that you're switching your email and calendar platform to G Suite. As soon as you make the decision to go Google.
Intranet announcement to company Let your whole organization know that you're going Google and show them the benefits. Publish this news item on the same day as the email announcement is sent.
G Suite poster Customize this poster with information about your organization's transition to G Suite. (Make a copy of this poster by clicking File > Make a copy.) Hang this poster close to the go-live date.
Training announcements Announce the schedule for live or online training (webinars) Right after training schedule is organized.

Migration notifications

Template How to use When to use

Email 1: First notification

Send this email to your users to let them know more about of the switch and what to expect. 2 weeks before your migration to G Suite.

Email 2: Reminder

Customize and send this general message about account migration to your users to remind them that your organization will soon be switching to G Suite. 1 week before your migration to G Suite.

Email 3: Reminder with preparation

Remind your users a few days before the switch, and let them know how to prepare. 2 days before your migration to G Suite.

Email 4: Final reminder

This final reminder about the switch to G Suite gives instructions to print documentation to help your users get started. On the day of the migration, perhaps 1 or 2 hours before migration begins.

Welcome emails

Template How to use When to use
Welcome message for migrated users Welcome everyone to G Suite after the switch and let them know they can now access Gmail and their other services. Right after the migration, so this message appears near the top of their new Gmail inbox.
New user welcome message Welcome new employees hired after the switch to their G Suite accounts. Right after new account is created.

Google Guides peer support program

Template How to use When to use
Google Guides program guide Use this overview to set up your Google Guides program to help your users transition. As soon as you make the decision to go Google.
Google Guides recruitment email Send this email to managers and team leads so they can nominate people in their team. As soon as you make the decision to go Google.
Google Guides manager's team email Managers can use this email to recruit Google Guides in their team. As soon as you receive the recruitment email.
Google Guides welcome email Send this email to your new Google Guides to let them know what happens next. As soon as you've recruited your guides.

G Suite change management gallery

Communications can drive awareness and excitement about your organization's move to G Suite. Many customers find that the team-based change management process taps into a well of creative communications ideas. Here are some of the most successful and enduring examples.

View the change management gallery

MeadWestvaco: A new way to work as one

MeadWestvaco: A new way to work as one

A poster from MeadWestvaco’s communications campaign to build awareness of their G Suite deployment. MeadWestvaco (MWV) is a global packaging company based in the U.S. with 15,000 G Suite users.


Copyright © MWV

The Weather Company: Google Shines!

The Weather Company: Google Shines!

A poster promoting Go-Live day at The Weather Company. The Weather Company is a cable and satellite television network and based in the United States. It has 1,400 G Suite users.


Copyright © The Weather Company

Unéo

Unéo poster

A poster from Unéo’s communications campaign highlighting the benefits of G Suite to users. Unéo is an insurance company based in France with 860 G Suite users.


Copyright © Unéo

Genentech

Genentech's Google Squad

Google Squad characters created for Genentech’s marketing campaign for its G Suite deployment. Genentech is a biomedical company with 17,000 G Suite users.


Copyright © Genentech

Visy has gone Google

Visy has gone Google

A poster from Visy’s G Suite deployment. Visy is a packaging and paper recycling company based in Australia with more than 3,200 G Suite users.


Copyright © Visy

Lan Airlines promo video

Lan Airlines promo video

Images from a video LAN Airlines used to communicate with its employees about the move to G Suite.
LAN is an airline based in Chile with more than 11,000 G Suite users.


Copyright © LAN Airlines

Mortgage Choice

Mortgage Choice poster

A poster promoting Google guides at Mortgage Choice. Mortgage Choice is a real estate company based in Australia with 2,200 G Suite users.


Copyright © Mortgage Choice

Office Depot

Office Depot one-sheeter

Office Depot’s Getting Started Guide, a one-sheet reference for new G Suite users. Office Depot is a supplier of office products and services and is based in the United States. It has 14,000 G Suite users.


Copyright © Office Depot

Salfacorp

Salfacorp poster

A poster created by Salfacorp to get users at excited about the switch to G Suite. Salfacorp is a multinational construction and real estate company based in Chile with 4,000 G Suite users.


Copyright © Salfacorp

Brady Corporation: Check in today!

Brady Corporation: Check in today!

A poster from Brady’s “Destination Google” marketing campaign to generate excitement before the switch to G Suite. Brady Corporation is a global manufacturing company based in the U.S. with 7,760 G Suite users.


Copyright © Brady Corporation

Softbank guidebook

Softbank guidebook

Softbank employee guidebook used to promote Gmail to users. Softbank is a Japanese telecommunications and Internet corporation with 24,000 G Suite users.


Copyright © Softbank

General Services Administration

General Services Administration badge

A Google guide badge from the General Services Administration’s G Suite deployment. The General Services Administration (GSA) is a federal government agency in the United States with 17,000 G Suite users.


Copyright © General Services Administration

 

G Suite logos and videos

You can use these branding elements in your internal communications.

Important: These icons and logos are only for use in your organization's internal communications about G Suite. By downloading G Suite icons and logos, you are agreeing to the guidelines for using the Google brand below.

Guidelines for using the Google brand

Before using the icons and logos we provided or referring to the Google brand, please follow these guidelines.

Do:

  • Use Google icons and logos in materials you create for your organization in conjunction with your deployment. You can be creative and involve other staff at your organization, but always be aware of how you’re using the Google brand and Google brand features.
  • If you’re using a Google trademark, distinguish the trademark from the surrounding text in some way. Capitalize the first letter, capitalize or italicize the entire mark, place the mark in quotes, use a different type style or font for the mark than for the generic name.
  • Use the trademark only as an adjective, never as a noun or verb, and never in the plural or possessive form.
  • Use a generic term following the trademark, for example, Google search engine, Google search, Google web search.
  • If you’re using a Google logo, only use Google-approved artwork.
 

Don't:

  • Don’t remove, distort, or alter any element of a Google brand feature.
  • Don’t modify a Google trademark through hyphenation, combination, or abbreviation, such as Googliscious, Googlyoogly, GaGooglemania, and so on.
  • Don’t shorten, abbreviate, or create acronyms out of Google trademarks. Don’t display a Google brand feature as the most prominent element on your web page.
  • Don’t display a Google brand feature in any way that implies a relationship or affiliation with, sponsorship, or endorsement by Google, or that can be reasonably interpreted to suggest editorial content has been authored by or represents the views or opinions of Google or Google personnel.
  • Don’t display a Google brand feature on any website that contains or displays adult content, promotes gambling, involves the sale of tobacco or alcohol to persons under 21 years of age, or otherwise violates applicable law.
  • Don’t display a Google brand feature in a manner that is in Google's sole opinion misleading, unfair, defamatory, infringing, libelous, disparaging, obscene, or otherwise objectionable to Google.
  • Don’t display a Google brand feature on a site that violates any law or regulation.
  • Don’t frame or mirror any Google page (including the page that appears in response to clicking the Google logo or Google search box).
  • Don’t incorporate Google brand features into your own product name, service names, trademarks, logos, or company names.
  • Don’t copy or imitate Google's trade dress, including the look and feel of Google web design properties or Google brand packaging, distinctive color combinations, typography, graphic designs, product icons, or imagery associated with Google.
  • Don’t adopt marks, logos, slogans, or designs that are confusingly similar to our brand features.
  • Don’t use Google trademarks in a way that suggests a common, descriptive, or generic meaning.

G Suite logo

Download the G Suite logo (12 KB, ZIP). The logo comes in three sizes.

G Suite product icons

Download the G Suite product icons (168 KB, ZIP). Each icon comes in four sizes.

Going Google video

Introduce your team to the benefits of moving to G Suite with this short video.

Note: These videos refer to G Suite's old name, Google Apps. New rebranded videos will be available soon.

Going Google with Drive video

Show your team how you can use Drive to safely share a file, work on it with others at the same time, and view or edit it from anywhere.

Note: These videos refer to G Suite's old name, Google Apps. New rebranded videos will be available soon.

Google guides program

Provide first-level support for your team on launch day by deploying your own internally trained Google guides. You'll set up G Suite for this small group before your full deployment, and provide them with training and support. They'll be your first line of support for the rest of your organization.

Why it works: Google guides make user adoption more rapid and seamless, and significantly reduce the support load on IT and Help desk staff. Peers understand each other's workflow and needs more naturally and can provide more targeted, efficient, and personal support.

View the Google Guides program guide

Train your team

Get training guides, tips, videos, customer ideas, and more with our training resources.

 

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