Web.com: Set up G Suite MX records

Important: If you purchased your domain from Google when you signed up for G Suite, you don’t need to set up Gmail. You can start using it now. If you’re signed in to your G Suite account, in the top right, click the App Launcher Appsand thenGmail Gmail.

You’re now ready to set up Gmail as your business email for your domain (and, if you haven’t already, verify your domain).

To do this, you need to sign in to your domain host and direct the email for your domain to the G Suite servers. It’s like registering your new address with the post office when you move so that your mail gets delivered to the right place. We’ll walk you through the steps.

Before you begin

  • Verify that you own your domain.

    Or, you can verify now with an MX record. We’ll show you how while you're setting up the MX records.

  • Create user accounts in G Suite for your team.

    If your team members already use email with your domain (their email address ends with your domain), you have to create their user accounts in G Suite before you change any MX record settings. Otherwise, they won't be able to send or receive messages with their business address in Gmail.

Change your MX records to start using G Suite

Step 1: Sign in to your domain host

  1. Leave the Admin Console open.
  2. Open a new browser window and go to Web.com®.
  3. Under Customer Sign In, enter the User Name and Password you created when you purchased your domain from Web.com.

    You can find your username in your Web.com welcome email or by calling customer support at 1-800-311-2707.

  4. Click Sign In.

    If you don’t know your account information, you can reset your password or contact Web.com customer support.

Step 2: Go to your DNS records

  1. From the My Products tab, click Domains.
  2. If you have more than one domain registered with Web.com, select the domain to which you want to add Google MX records.
  3. Open the Advanced Settings tab.

    The Advanced Settings tab is open.

Step 3: Delete existing MX records

  1. If there are existing MX records in the Manage Your DNS Records table, click Remove Remove next to each to delete them.

    You’ll add new MX records in the next step.

    The Remove (trash can) icon is selected beside an old MX record.

  2. After all MX records are removed, click Save Changes.

Step 4: Add the G Suite MX records

To direct your email to your G Suite account, you have to add new MX records to your domain. These are the records that you need to add:
MX server address Priority
ASPMX.L.GOOGLE.COM 1
ALT1.ASPMX.L.GOOGLE.COM 5
ALT2.ASPMX.L.GOOGLE.COM 5
ALT3.ASPMX.L.GOOGLE.COM 10
ALT4.ASPMX.L.GOOGLE.COM 10

Important: Some registrars require you to add a period after the .COM in the MX server address.  

  1. On the Advanced Settings tab, click Add new record.
  2. From the Select Record list, click MX.

    MX is selected from the New Record drop-down list.

  3. In the Name field, enter @.
  4. In the Value field, enter ASPMX.L.GOOGLE.COM.
  5. In the Priority field, enter 1.

    All fields of the MX record are completed and the check mark icon is selected.

  6. Click Approve Approve.
  7. Repeat steps 1–6, entering the remaining MX server address values from the table above and setting the Priority values.
  8. Skip this step if you already verified your domain by another method (such as TXT record, HTML file, or meta tag).

    If you need to verify your domain:

    1. In the Admin Console, scroll to the Get your verification code section and click the Copy button.

      The MX records table is shown and a red circle highlights the Copy button next to the MX verification record.
    2. Paste the value in the Value/Answer/Destination/Target column.
    3. Make sure the record's priority is set to Low or to 15 or greater.
    Note: If your registrar rejects the verification code, try deleting the period at the end of .com.
  9. At the bottom of the records table, click Save Changes.

    All of the MX records are saved to the domain’s DNS records.

    The domain

Step 5: Tell Google to find your new MX records

  1. Open the Admin console. If necessary, click the link at the top of the page to continue setting up the Admin console.

    A red circle highlights the "Set up Admin Console. Click here to get started." option at the top of the Admin console.

  2. Navigate to the Activate Gmail page. 

  3. Scroll to the bottom of the page and click Activate Gmail.

    A red circle highlights the Activate Gmail button on the bottom right of the MX records table.

Congratulations! Your business email for your domain is now directed to the G Suite mail servers.

Note:

  • The records can take several hours to update, so you might not immediately get new email messages in Gmail. Until then, you'll continue to receive messages at your old email provider.
  • If you see the MX records setup validation in progress message in the Admin console for more than a few hours, make sure you entered the MX address records and priorities correctly in the DNS records stored with your host.
  • If you still need help changing your MX records, contact G Suite support.
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