Remove a Drive Enterprise user

If you verified your domain to unlock more business features for Drive Enterprise, follow these steps, instead.

If a user no longer needs to collaborate on Drive Enterprise, you can remove their account. As a Drive Enterprise administrator, you can transfer any Drive documents and files the user owns to another user, like an admin or manager.

What happens to a removed user's account and data

After you remove a user's account from Drive Enterprise, their account is converted to a consumer Google Account. With a consumer account, a removed user can access their account data. If you don't transfer ownership of the user's Drive files, the user will continue to own their files and you'll no longer be able to manage the content.

If you allow Drive sharing outside your organization, a removed user can still access any Drive files shared directly with them (not through a group), including files you transfer to another user.

Before you begin

Check Drive sharing permissions

To prevent a removed user from accessing files shared directly with them—including files you transfer to another user—set Drive permissions to prevent sharing outside your organization.

Note: A removed user can't access Drive files shared with them through a group, even if you allow Drive sharing outside your organization.

Remove admin role, if applicable

To remove a user who has an admin role, you need to remove the role first.

Transfer files to a shared drive

As an alternative to transferring the user's files to a new owner, you can transfer them to a shared drive. In a shared drive, all members collectively own all files. If one person leaves, other shared drive members can still access the files. This prevents files from being deleted when their owner’s account is removed. 

Learn more about shared drives, including how to migrate existing content to a shared drive.

Remove a user

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. In the Users list, find the user. If you need help, see Find a user account.
  4. (Optional) To remove a single user, do the following:
    • In the Users list, find the user.
    • Hover over the user you want to delete and click More and then Delete user. (You can also find this option at the top-left of the user's account page, under More More.)

  5. (Optional) To remove multiple users, do the following:
    • Check the box for each user you want to remove in the Users list.
    • At the top of the page, click More and then Delete selected users.

      Select the user or users to delete; then click the delete icon.  
       

      Tip: If all users belong to the same organizational unit, select it on the right to find the users more easily. (You can click Open at the upper left to see the organizational tree.) Or, if the users are in different organizations, on the left, select Users from all organization units.

  6. (Optional) To transfer ownership of user content:
    • Check Drive and Docs.
    • (Optional) To transfer files that aren't shared with anyone, check Include files that aren't shared with anyone.
      Important
      • Only Drive content that a user owns is transferred to another user, who becomes the new owner. 
      • The removed user can still access content you transferred to another user, unless you set Drive permissions to prevent sharing outside your organization.
      • Transferred content includes files of all types, not just Google Docs, Sheets, Slides, and so on.
      • If you don't transfer ownership of Drive content, it's kept with the user's account after removal, and you'll no longer be able to manage it.
    • In the Transfer to box, search for a user account by entering the first few characters of the user's name or email address. When you see the account you want, select it.
  7. Click Delete or Delete Users.

    Your Tasks list opens automatically and shows the progress of the removal. 

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