Hangouts Chat audit log

Track users conversation and room activity
If you have Drive Enterprise edition, upgrade to G Suite Enterprise to get this service.

You can track conversation and discussion activity in your organization using the Google Hangouts Chat audit log. For example, you can see when a user starts a direct message or creates a room.

If you have history turned off, you won't see data for users who send direct messages. To check your settings, see Turn history on or off.

Note: Occasionally some Hangouts Chat activity isn't logged as expected. We're working to resolve this issue and will update this article when full logging is restored.

Step 1: Open your Hangouts Chat audit log

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Reports.

    To see Reports, you might have to click More controls at the bottom.

  3. On the left under Audit, click Hangouts Chat.
  4. (Optional) Next to the columns, click Manage columns Manage columns and select the columns that you want to see or hide.

Step 2: Understand Hangouts Chat audit log data

Data you can view
Data Type Description
Event name The action that was logged, such as starting a conversation or creating a room.
Event description Details of the event.
User The name of the user who performed the action.
Date Date and time the event occurred (displayed in your browser's default time zone).

Step 3: Customize and export your audit log data

Filter the audit log data by user or activity

You can narrow your audit log to show specific events or users. For example, find all log events for when a particular user created a conversation.

  1. Open your Chat audit log as shown above.
  2. Click Add a filter.
  3. Select and enter the criteria for your filter and if needed, click Apply.
  4. (Optional) To filter by organizational unit, at the top right, click Organization filter, select the organizational unit, and click Apply.
  5. (Optional) To specify a date range to search, click Date range and select a period from the list or enter a start and end date and time. If needed, click Apply.

Filter by organizational unit

You can filter by organizational unit to compare statistics between child organizations in a domain.

  1. Open your audit log as shown above.
  2. At the top, click Organization filter.
  3. Select an organizational unit and click Apply.

Filter by date

  1. Open your audit log as shown above.
  2. At the top, click Date range.
  3. Select a period from the list or enter a start and end date and time.
  4. If needed, click Apply.

You can only filter the current organizational unit hierarchy, even when searching for older data. Data before December 20, 2018 will not appear in the filtered results.

Export your audit log data

You can export your audit log data to Google Sheets or download it to a CSV file.

  1. Open your audit log as shown above.
  2. (Optional) To change the data to include in your export, click Manage columns Manage columns, select or remove the columns that you want to export, and click Save.
  3. Click Download Download.
  4. Under Select columns, click Currently selected columns or All columns.
  5. Under Select format, click Google Sheets or comma-separated values (CSV).
  6. Click Download.

You can export a maximum of 100,000 rows to Sheets or CSV.

How old is the data I'm seeing?

For details on exactly when data becomes available and how long it's retained, see Data retention and lag times.

Step 4: Set up email alerts

Track user activities by setting up email alerts.

  1. Open your audit log as shown above.
  2. Click Add a filter.
  3. Enter or select the criteria for your filter and click Create Alert.
  4. Enter a name for the alert.
  5. (Optional) To send the alert to all super administrators, under Recipients, click Turn on Turn on.
  6. Enter the email addresses of alert recipients.
  7. Click Create.

To edit your custom alerts, see Administrator email alerts.

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