Voice FAQ for administrators

Below are common questions about managing Google Voice for a team of G Suite users.

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Overview

What is Google Voice for G Suite?

Google Voice is a cloud telephony service for businesses. With Voice, your organization can give users a local telephone numbers for phone calls, text messaging (market dependent), and voicemail. Users can also forward their number to any mobile or landline number and access Voice on their smartphones and computers.

Does Voice support desk phones?

Yes. The Voice Standard and Premier subscriptions support these business telephones from Polycom:

  • Polycom VVX 150 OBi Edition
  • Polycom VVX 250 OBi Edition
  • Polycom VVX 350 OBi Edition
  • Polycom VVX 450 OBi Edition
Which countries is Voice available in?

Voice is currently available in these countries:

  • Denmark
  • France
  • Ireland
  • Netherlands
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • U.K.
  • U.S.

Voice will soon be available in Canada.

Does Google Voice support SMS?

Google Voice currently supports SMS messages only in the U.S.

Deployment

How can I deploy Google Voice in my organization?

Google Voice is available as an add-on subscription to any G Suite edition. To learn how to deploy Voice in your organization, see the G Suite Administrator Help Center

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Can I let someone who’s not a super admin manage Voice?

Yes. You can grant someone in your organization privileges to manage Voice. Learn how to create a Voice admin role.

Can I manage users with existing Voice accounts?

Yes. If users in your organization already have a Voice number associated with their G Suite account, you can migrate existing users to managed accounts.

Can I let users pick their own number (self-signup)?

Yes. You can let users in your organization choose their phone number when they sign up for Voice. Learn how to let users choose their own number.

I ran out of numbers in my area code. What can I do?

If you run out of numbers, you can choose numbers in a nearby area code or transfer numbers from another carrier into Voice.

Can I transfer numbers my company owns to Voice?

Yes. If you have existing phone numbers with another service provider, you can port those numbers to Voice. Learn how to port numbers to Google Voice.

What happens to numbers we own if we stop using Voice?

If you stop using Voice, you can port the phone numbers to another carrier. To port a number out of Google Voice for G Suite, you need to initiate the request with the receiving service provider.

Porting numbers from Voice for G Suite to other Google services, such as personal Google Voice, Google Fi, and Google Fiber, is not yet supported.

What do I enter for the emergency service address?

Enter the physical location of the user. If a user calls an emergency number, Voice sends their service address to emergency services.

Reporting

How can I see Voice usage?

To see how many users in your organization are using Google Voice, you can view App reports.

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