If you try to sign up your domain for a Google service such as Google Workspace or Cloud Identity, and you get an error message, here's what to do.
Can't sign up your domain for Google Workspace?
Which error message did you receive?
You’re getting this error because your domain contains "gmail" in its name. For example, if you try to sign up a domain such as xxgmailxx.com, you’ll get this error.
If you receive this message when trying to sign up for a Google service, it might be because:
- You recently removed this domain from another managed Google account. It can take 24 hours (or 7 days if you purchased your account from a reseller) before you can use the domain with a new account.
- You or someone in your organization already created a managed Google account with your domain. Try resetting the administrator password and we’ll send an email to the secondary email you provided when you signed up, telling you how to access the account.
- You’re using the domain with another managed Google account that you own. If so, remove the domain from the other account.
Contact us
If none of these applies, the previous owner of your domain might have signed up for a Google service. Fill out this form and the Support team will get back to you within 48 hours.
If you receive this message when trying to sign up for a Google service, it might be because:
- You or someone in your organization already created a managed Google account with your domain and is in the process of domain verification. Try resetting the administrator password and we’ll send an email to the secondary email you provided when you signed up, telling you how to access the account.
- You’re using the domain with another managed Google account you own. If so, remove the domain from the other account.
Contact us
If none of these applies, the previous owner of your domain might have signed up for a Google service. Fill out this form and the Support team will get back to you within 48 hours.
You’re getting this error message because the domain hasn’t yet been registered with a domain host. You can purchase a domain when you sign up for a Google service.
If you already registered your domain name with a domain host, check that the spelling of the domain name you entered matches with the registered name. Keep in mind it can take up to 72 hours for Whois directories to be updated with your new domain ownership.
The domain that you're trying to sign up with isn’t supported by Google policies. Please sign up with another domain name.
The domain that you're trying to sign up with is in a country that Google doesn't support. For more information, see Countries or regions where Google Workspace is available.
Contact us
If you’re still having problems signing up with your domain, contact us and our Support team will get back to you within 48 hours.
