I can't sign up for Google Apps with my domain

If you’re having trouble signing up for Google Apps with your domain, you might receive one of the following error messages. Find a solution based on the message:

Which error message did you receive?

"This domain is already in use"

If you receive this message when trying to sign up for Google Apps, it might be because:

  • You recently removed this domain from another Google account and it can take 24 hours (or 7 days if you purchased your account from a reseller) before you can use the domain with a new account.
  • You or someone in your organization already created a Google Apps account with your domain. Try resetting the administrator password and we’ll send an email to the secondary email you provided when you signed up, telling you how to access the account.
  • You’re using the domain with another Google Apps account you own. If so, remove the domain from the other account.

Contact us

If none of these applies, the previous owner of your domain might have signed up for Google Apps. Fill out this form and the Google Apps Support team will get back to you within 48 hours.

"This domain has been registered and is in the process of ownership verification."

If you receive this message when trying to sign up for Google Apps, it might be because:

  • You or someone in your organization already created a Google Apps account with your domain and is in the process of domain verification. Try resetting the administrator password and we’ll send an email to the secondary email you provided when you signed up, telling you how to access the account.
  • You’re using the domain with another Google Apps account you own. If so, remove the domain from the other account.

Contact us

If none of these applies, the previous owner of your domain might have signed up for Google Apps. Fill out this form and the Google Apps Support team will get back to you within 48 hours.

"This domain name doesn’t exist yet."

You’re getting this error message because the domain hasn’t yet been registered with a domain host. You can purchase a domain when you sign up for Google Apps.

If you already registered your domain name with a domain host, check that the spelling of the domain name you entered matches with the registered name. Keep in mind it can take up to 72 hours for Whois directories to be updated with your new domain ownership.

"Google Apps does not currently support this domain name."

The domain that you're trying to sign up with isn’t supported by Google Apps policies. Please sign up with another domain name.

Contact us

If you’re still having problems signing up with your domain, contact us and our Google Apps Support team will get back to you within 48 hours.

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