Turn on Gmail offline for your organization

When network access isn't available, you still can read, write, search, delete, and label email messages using Gmail offline. When a connection is available, Gmail automatically downloads new messages, and sends the messages in your outbox.

To work offline in Gmail, you need Chrome browser version 61 or later. Gmail web offline replaces the Gmail offline Chrome app.

By default, Gmail stores the last 30 days of mail, including attachments. Spam and trash aren't stored.

After you enable Gmail web offline for your domain, users can turn on Gmail offline in their Gmail settings

Limit Gmail web offline to managed devices only

You can limit offline Gmail to company-owned or managed devices. When you turn on this feature, users can access and sync Gmail on managed devices only. Users can't get Gmail offline on their personal devices (BYOD).

To use this feature, both of the following must be true for managed devices:

Limit Gmail offline to managed devices in the Enable Gmail web offline setting.  

Remove offline content from devices

To remove offline data stored on user devices, use these options in the Enable Gmail web offline setting:

  • Force deletion of offline data on log out of Google account–When you turn on this option, all offline content for users is removed when they sign out of their Google account. 
  • Only allow offline mail on managed devices–When you turn on this option, all offline content is automatically removed from a managed device when it no longer meets offline requirements. Content is deleted the next time the device is detected on the network. Gmail outbox messages that haven't been sent are also deleted. 

Turn on Gmail offline for your organization  

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGmailand thenUser settings.
  3. Scroll to Gmail web offline.
  4. Check the Enable Gmail web offline box, then optionally check one or both of these boxes:
    • Only allow offline mail on managed devices–Limits offline access to company-owned or managed devices.
    • Force deletion of offline data on log out of Google account–Prevents users from keeping content on their local devices.   
  5. Click Save. It may take up to an hour for changes to propagate to all users.  

Have users turn on and customize Gmail offline 

Users who want to work offline need to turn on Gmail offline individually in their Gmail Offline settings.

By default, Gmail offline stores the latest 30 days of email and attachments on your local device. Chrome allows Gmail to use up to 7% of available hard drive space for offline content.

To reduce the amount of storage space your offline content uses, you can:

  • Uncheck the Download attachments box in Sync settings.
  • Reduce the storage duration to 7 days. 

Learn more about Gmail offline preferences for users.

Open Gmail offline   

Important: Gmail offline services work only when Gmail is open in a single tab in your browser.

Open Gmail offline from Chrome in these ways: 

  • Create a bookmark for your inbox, and use the bookmark to open Gmail when you're offline. 
  • When you don't have an internet connection, open a Chrome browser window and type mail.google.com.

Troubleshoot common issues

These are some common issues you might experience while working in Gmail offline. 

Gmail offline stops working

  • If a G Suite admin disables Gmail offline for a domain, it's unavailable to users, even if they turned on Gmail offline in their account. 
  • Gmail offline services only work when Gmail is open in one tab. Check your browser tabs and close any other tabs running Gmail. 

Gmail won’t open or quits unexpectedly

If Gmail won’t open or stops working, try clearing your browsing history:

  1. From your Chrome browser, choose More tools and then Clear Browsing Data.
  2. Check the Browsing history box and click Clear Data.

Gmail offline is out of storage space

If your mail has a lot of attachments:

  • Uncheck the Download attachments box in Sync settings
  • Reduce the storage duration to 7 days.
Was this helpful?
How can we improve it?