Turn interoperability with third-party systems on or off

As a G Suite administrator, you can allow users of third-party videoconferencing systems to join your domains’ Hangouts Meet video meetings. These systems include SIP/H.323 from Cisco, Polycom, Lifesize, Sony, and others. You can also use Microsoft Skype for Business clients and Surface Hub. 

Before you begin

To turn on interoperability, download and install the Pexip Infinity Fusion gateway.

  • Download the latest release of the Pexip Infinity software platform for the hypervisor or cloud platform of your choice.
  • Install and configure the Pexip Infinity Fusion gateway to work with Hangouts Meet.

Turn on interoperability with third-party systems in Meet

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGoogle Hangouts.
  3. Add interoperability gateways.
    1. Click Gateways for interoperability.
    2. Add one or more gateways so the Pexip Infinity Gateways can be authenticated for your G Suite domain. 
    3. Copy the generated token in your Pexip Infinity Gateway settings.
    4. If you want all third-party systems to ask to connect before connecting to the meeting, disable the Trusted devices switch.
    5. If you want your organization’s third-party systems to connect to the meeting without asking, enable the Trusted devices switch.
  4. Turn on Meet interoperability.
    1. Click Meet settings.
    2. Select the desired organizational unit.  
      (Otherwise, your settings apply to your entire organization.)
    3. Next to Interoperability, check the Turn on interoperability with other systems box.
    4. Enter a PIN prefix to use a custom dial-plan with your third-party endpoints to join Meet calls.* 
    5. Enter the IP address that should be used by external guests to join Meet calls from third-party systems.* 
    6. Enter the DNS server address used by external guests to join Meet calls from third-party systems.* 
    7. Click Save.

*This should match your Pexip Infinity Gateway settings.

Information that Google will share with Pexip

When the interoperability feature for video conferencing between Hangouts Meet and 3rd party conference systems is enabled for your organization, Google will share with Pexip that your G Suite domain has enabled the interoperability feature and created an authentication token. Pexip requires this information for validation of licensing deployments, ensuring reporting and export compliance purposes and providing help desk functions.

Additionally, by enabling the interoperability feature, you permit Google to share with Pexip debugging and troubleshooting information, including call logs. Call logs contain participant IDs, meeting codes and device information. Providing this information to Pexip will make the support process more efficient and reduce the lead time to resolve the issue.

Related topics

Join from a third-party system



Was this helpful?
How can we improve it?